GovCIO

1 month ago

Junior User Support Specialist (Triage Analyst)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Serve as the first point of contact for a mission-critical U.S. Coast Guard program, triaging incoming tickets and phone calls, creating and documenting cases, and performing basic troubleshooting. Resolve technical issues within a 15-minute window or route to higher-tier support, troubleshoot hardware/software/network problems, and use Active Directory and Microsoft tools to support users and account lookups. Ensure accurate trouble-ticket logging and follow established troubleshooting scripts.

Location: St. Louis

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Triage incoming tickets, answer phone calls, and create tickets for customers’ technical issues.
•Resolve technical issues within a 15-minute window or pass them onto a higher-tier team at the Service Desk.
•Respond to customer questions and troubleshoot technical issues related to hardware, software, and network problems.
•Perform system administration duties, including looking up users and account details in Active Directory.
•Document and log all work in the trouble ticketing system and report significant or recurring issues to higher-level support.

Pay and Benefits

Salary: USD 17.36 - 28.84 hourly

Key Requirements

•High school diploma with 0-3 years experience.
•Current DoD 8570 IAT Level I certification (e.g., A+ CE, Network+ CE, CCNA-Security, SSCP).
•Proficiency in Windows operating systems and knowledge of Active Directory.
•Knowledge of Microsoft software applications including Outlook, TEAMS, OneDrive, and the broader Microsoft Office Suite.
•Knowledge of troubleshooting Adobe software issues.

Experience:0DoDU.S. Coast GuardMission critical

Education:High School

Skills:Problem-solvingCustomer serviceVerbal communicationWritten communicationPrioritization

Certifications:DoD 8570 IAT Level IA+ CENetwork+ CECCNA-SecuritySSCP

Languages:En-us

Tech Stack:WindowsActive DirectoryMicrosoft OutlookMicrosoft TeamsOneDriveMicrosoft Office SuiteAdobeSharePointEDMSTrouble ticketing systemService DeskServiceNow

Eligibility

Security Clearance:Active Secret Clearance

Company Brief

GovCIO

Provides IT modernization, cloud, cybersecurity, data analytics, and managed services to U.S. federal civilian and defense agencies, delivering technology solutions and mission support to improve government operations and security.

Industry: Professional Services

Growth: Established Company

Headquarters: Herndon, United States

Website LinkedIn

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GovCIO

1 month ago

Junior User Support Specialist (Triage Analyst)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: St. Louis

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Triage incoming tickets, answer phone calls, and create tickets for customers’ technical issues.
•Resolve technical issues within a 15-minute window or pass them onto a higher-tier team at the Service Desk.
•Respond to customer questions and troubleshoot technical issues related to hardware, software, and network problems.
•Perform system administration duties, including looking up users and account details in Active Directory.
•Document and log all work in the trouble ticketing system and report significant or recurring issues to higher-level support.

Pay and Benefits

Salary: USD 17.36 - 28.84 hourly

Key Requirements

•High school diploma with 0-3 years experience.
•Current DoD 8570 IAT Level I certification (e.g., A+ CE, Network+ CE, CCNA-Security, SSCP).
•Proficiency in Windows operating systems and knowledge of Active Directory.
•Knowledge of Microsoft software applications including Outlook, TEAMS, OneDrive, and the broader Microsoft Office Suite.
•Knowledge of troubleshooting Adobe software issues.

Experience:0DoDU.S. Coast GuardMission critical

Education:High School

Skills:Problem-solvingCustomer serviceVerbal communicationWritten communicationPrioritization

Certifications:DoD 8570 IAT Level IA+ CENetwork+ CECCNA-SecuritySSCP

Languages:En-us

Tech Stack:WindowsActive DirectoryMicrosoft OutlookMicrosoft TeamsOneDriveMicrosoft Office SuiteAdobeSharePointEDMSTrouble ticketing systemService DeskServiceNow

Eligibility

Security Clearance:Active Secret Clearance

Company Brief

GovCIO

Industry: Professional Services

Growth: Established Company

Headquarters: Herndon, United States

Website LinkedIn