Atos

5 days ago

Service Desk Team Leader (Birmingham, GB)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Lead a new Level 1 Support Service Desk team in Birmingham, ensuring outstanding customer service and continuous development of your people. Collaborate with management, peers, and team members to monitor calls, manage performance, handle escalations, and support onboarding. Translate KPI, customer feedback, and metrics into action plans while maintaining procedural compliance and building positive customer relationships.

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Ensure outstanding service delivery to customers and continually develop team members.
•Collaborate with management and peers to run weekly activities including call listening, recognition, and performance coaching.
•Resolve colleague and team challenges by taking ownership and managing escalations appropriately.
•Support new team members through onboarding and help identify key skills and strengths to drive performance.
•Maintain procedural compliance, analyze KPI/customer feedback/metrics, and translate findings into action plans while developing positive customer relationships.

Pay and Benefits

Perks:Paid LeaveHealth InsurancePension

Key Requirements

•Eligible for SC clearance and should have lived in the UK for the last 5 years continuously.
•Experience working with team members undertaking an apprenticeship programme and understanding stages of their development.
•Ability to listen to calls to identify opportunities for recognition and development.
•Strong performance management skills, including reviewing team performance data and addressing underperformance.
•Knowledge of maintaining procedural compliance standards and resolving issues, including taking and resolving call escalations as required.

Skills:LeadershipCommunicationProblem-solvingPerformance managementCustomer focus

Eligibility

Security Clearance:SC

Company Brief

Atos

Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bezons, France

Founded: 1997

Website LinkedIn

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Atos

5 days ago

Service Desk Team Leader (Birmingham, GB)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Ensure outstanding service delivery to customers and continually develop team members.
•Collaborate with management and peers to run weekly activities including call listening, recognition, and performance coaching.
•Resolve colleague and team challenges by taking ownership and managing escalations appropriately.
•Support new team members through onboarding and help identify key skills and strengths to drive performance.
•Maintain procedural compliance, analyze KPI/customer feedback/metrics, and translate findings into action plans while developing positive customer relationships.

Pay and Benefits

Perks:Paid LeaveHealth InsurancePension

Key Requirements

•Eligible for SC clearance and should have lived in the UK for the last 5 years continuously.
•Experience working with team members undertaking an apprenticeship programme and understanding stages of their development.
•Ability to listen to calls to identify opportunities for recognition and development.
•Strong performance management skills, including reviewing team performance data and addressing underperformance.
•Knowledge of maintaining procedural compliance standards and resolving issues, including taking and resolving call escalations as required.

Skills:LeadershipCommunicationProblem-solvingPerformance managementCustomer focus

Eligibility

Security Clearance:SC

Company Brief

Atos

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bezons, France

Founded: 1997

Website LinkedIn