People Operations Team Supervisor (maternity cover contract)

Informa
United Kingdom
Workplace: HybridContractFunction: People, HR & TalentSkills: ["Team leadership","Coaching","Mentorship","Communication","Problem-solving","Time management","Integrity","Customer service"]

Lead the People Operations Excellence (POE) team, providing day-to-day management for employee lifecycle support across regions. Serve as the first escalation point for employee lifecycle queries, coach and mentor a team of five, and help simplify and optimize POE processes. Support payroll execution, drive adoption of the Workday HRIS system, monitor query SLA performance, and manage audits and process improvements to enhance service quality.

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FursaFursa
Informa
Informa
2 days ago

People Operations Team Supervisor (maternity cover contract)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Lead the People Operations Excellence (POE) team, providing day-to-day management for employee lifecycle support across regions. Serve as the first escalation point for employee lifecycle queries, coach and mentor a team of five, and help simplify and optimize POE processes. Support payroll execution, drive adoption of the Workday HRIS system, monitor query SLA performance, and manage audits and process improvements to enhance service quality.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Contract
Job Function: People, HR & Talent
Seniority: Manager level

Key Responsibilities

  • •Manage POE team activity and performance across the region, including day-to-day operations and service quality.
  • •Act as first point of escalation for employee lifecycle enquiries and resolve issues professionally and promptly.
  • •Lead team development by providing training on new processes and coaching/mentoring POE Specialists.
  • •Support payroll submission and help implement the Workday HRIS system, ensuring the team is fully trained.
  • •Monitor query SLA levels and champion process improvements, including audit activity relevant to the POE team.

Pay and Benefits

Perks:Annual LeaveHealth InsuranceEmployee AssistancePensionLife AssuranceRemote WorkVolunteering DaysShare Match

Key Requirements

  • •Must have the right to live and work in the UK.
  • •Managing and submitting payroll experience.
  • •Experience leading a team and providing feedback, coaching, and mentorship.
  • •Strong HR administration knowledge, including understanding HR employment laws and compliance/data protection.
  • •Strong HRIS skills, including experience with Workday and prior data processing experience.
Experience:HRPeople OperationsPayrollWorkday
Skills:Team leadershipCoachingMentorshipCommunicationProblem-solvingTime managementIntegrityCustomer service
Languages:English (UK)
Tech Stack:WorkdayWorkday HRISMS OfficeOffice products

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Informa
Global business-to-business information services group operating events, academic and professional publishing, and data & analytics businesses serving specialist markets worldwide.
Industry: Publishing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1998
WebsiteLinkedIn