Regional Traffic Operations Center (TOC) Operations Manager

WSP
United States
Workplace: OnsiteFull timeUSD 143,000 - 213,000 annuallyFunction: Business OperationsExperience: 10+ yearsEducation: bachelorsSkills: ["Leadership","Decision-making","Written and verbal communication","Executive presentation","Conflict resolution"]

Manage day-to-day operations of a Virginia Department of Transportation (VDOT) regional Traffic Operations Center (TOC), ensuring 24/7/365 transportation management coverage for incident management, traveler information, weather operations, arterial management, ITS monitoring, and special events. Lead and develop supervisors and operations teams, maintain Annual Work Plans and KPI reporting, ensure compliance with VDOT SOPs and contract requirements, and coordinate emergency and regional TOC interoperability.

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FursaFursa
WSP
WSP
4 days ago

Regional Traffic Operations Center (TOC) Operations Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Manage day-to-day operations of a Virginia Department of Transportation (VDOT) regional Traffic Operations Center (TOC), ensuring 24/7/365 transportation management coverage for incident management, traveler information, weather operations, arterial management, ITS monitoring, and special events. Lead and develop supervisors and operations teams, maintain Annual Work Plans and KPI reporting, ensure compliance with VDOT SOPs and contract requirements, and coordinate emergency and regional TOC interoperability.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Manage the daily operation of a regional TOC and ensure continuous 24/7/365 operational coverage.
  • •Lead TOC supervisors, lead operators, operators, analysts, and support staff.
  • •Develop and maintain Annual Work Plans (AWPs) and monitor contractual Key Performance Indicators (KPIs).
  • •Ensure compliance with VDOT policies and SOPs, including staffing, scheduling, recruiting, employee development, and performance evaluations.
  • •Coordinate special events, emergency operations, weather events, and incident response activities, including interoperability between regional TOCs.
Travel: Low travel

Pay and Benefits

Salary: USD 143,000 - 213,000 annually
Perks:Health InsuranceDentalVisionDisabilityLife InsuranceRetirement SavingsPaid LeaveParental Leave

Key Requirements

  • •Bachelor’s Degree in Transportation, Engineering, Emergency Management, Public Administration, Business Administration, Information Systems, or related field.
  • •10+ years of progressively responsible transportation operations experience.
  • •5+ years supervising a 24/7 operations center.
  • •Experience managing transportation operations/traffic management centers and leading supervisors/operations personnel.
  • •Experience preparing executive reports and operational metrics, including staffing, scheduling, budgeting, and performance management.
Experience:10+ yearsTransportationIncident managementEmergency managementTraffic operationsIntelligent transportation systems (ITS)
Education:Bachelor's
Skills:LeadershipDecision-makingWritten and verbal communicationExecutive presentationConflict resolution
Certifications:FHWA SHRP2TIM training
Tech Stack:ATMSITSKPI reportingPerformance dashboards

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

WSP
Global professional services firm providing engineering, consulting, and technical services across infrastructure, environment, buildings, transportation, and energy sectors for public- and private-sector clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Montreal, Canada
Founded: 1959
WebsiteLinkedIn