Customer Project Manager | 11+Years

Cisco
Bengaluru, Pune
Workplace: HybridFull timeFunction: Program & Project Management (PMO)Experience: 11-15 yearsEducation: bachelorsSkills: ["Communication","Risk management","Stakeholder management","Cross-functional leadership"]

Lead program and project execution for Cisco’s Customer Experience Centre (CXC) within the AI-first strategy. Partner with executive and customer stakeholders to translate complex delivery into business value, drive predictive lifecycle management using AI insights, and institutionalize next-generation PMO methodologies. Own program-level financial health (margin optimization and revenue forecasting) while managing large enterprise and cross-functional teams across global accounts, using tools like Microsoft Project, JIRA, and Confluence.

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FursaFursa
Cisco
Cisco
5 hours ago

Customer Project Manager | 11+Years

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Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Lead program and project execution for Cisco’s Customer Experience Centre (CXC) within the AI-first strategy. Partner with executive and customer stakeholders to translate complex delivery into business value, drive predictive lifecycle management using AI insights, and institutionalize next-generation PMO methodologies. Own program-level financial health (margin optimization and revenue forecasting) while managing large enterprise and cross-functional teams across global accounts, using tools like Microsoft Project, JIRA, and Confluence.
Location: Bengaluru, Pune
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Supervise sophisticated, high-stakes projects and programs across multiple accounts, ensuring alignment with global business objectives and long-term customer success.
  • •Lead large and complex infrastructure projects across an account or group of accounts.
  • •Lead large-scale, cross-functional teams to resolve systemic delivery issues and drive consensus across business units, technology areas, and global theatres.
  • •Develop and present proposals and agreements to customers and internal stakeholders.
  • •Drive predictive project delivery using AI-driven insights to proactively identify and mitigate risks, and manage program-level financial health including margin optimization and revenue forecasting.

Key Requirements

  • •Bachelor’s degree or equivalent experience in Engineering or Technology (BE/B.Tech or equivalent).
  • •6+ years of dedicated project management experience in the IT industry, with overall experience of 11 to 15 years.
  • •3+ years working with large enterprise customers.
  • •Proven experience leading global, customer-facing projects in highly sophisticated functional or matrix organizations.
  • •Proficiency with project management tools including Microsoft Project (MPP), Microsoft Excel, JIRA, and Confluence; PM certification such as PgMP, PRINCE2, ITIL, Scrum, or equivalent (preference for PMP/PgMP).
Experience:11-15 years
Education:Bachelor's
Skills:CommunicationRisk managementStakeholder managementCross-functional leadership
Certifications:PgMPPRINCE2ITILScrumPMP
Tech Stack:AI-assisted project managementPrompt engineeringMicrosoft ProjectMicrosoft ExcelJIRAConfluenceDigitized Delivery platformAgileScrumITILPRINCE2PgMPPMPCCNA

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
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