10 hours ago

Quality & Training Specialist - VSO - Gurgaon - Singhalese

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Own analytical quality assurance for human moderation at scale, auditing performance against Trust & Safety and data protection standards. Conduct RCA on recurring quality issues, interpret policies and SOPs for high-risk cases, and validate “golden sets” to improve enforcement accuracy. Lead calibration sessions, drive policy updates across partners, and support training rollouts. Use QA dashboards, reporting tools, and AI to track error trends and publish weekly/monthly insights.

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Education & Training

Key Responsibilities

•Conduct regular analytical audits of human moderation to ensure compliance with data protection and Trust & Safety standards and meet audit targets (e.g., accuracy, RCA, appeal success rates).
•Perform deep-dives into recurring quality issues, execute RCA, identify error patterns, and translate findings into actionable feedback for Operational Guidelines & Standards and Operations Teams.
•Interpret safety guidelines and policy/SOPs for complex or high-risk cases, including validating “golden sets” to guide enforcement accuracy.
•Lead calibration sessions to ensure consistency across moderation teams and partner with cross-functional stakeholders to align on global quality goals.
•Drive policy cascading and training rollouts for new policy/operational guideline updates, and publish weekly/monthly reports using QA dashboards and RCA tools.

Key Requirements

•1+ year conducting analytical audits, tracking performance targets, and maintaining data integrity in a trust & safety, compliance, or high-volume operational environment.
•Strong Root Cause Analysis (RCA) skills to identify error trends and recommend process optimizations that reduce error rates while maintaining high-speed moderation.
•Deep understanding of content policies and SOPs to make expert judgments on complex or high-risk escalation cases.
•Excellent cross-functional communication to lead calibration sessions and deliver training with BPO and internal stakeholders.
•Fluency in data visualization/reporting and the ability to use QA/calibration tools and AI to streamline workflows.

Experience:1+ years

Skills:Problem-solvingOwnershipAttention to detailStakeholder managementSelf-motivation

Languages:SinhalaEnglish

Tech Stack:AIQA dashboardsRCA toolsCalibration platformsKOM

Company Brief

ByteDance

Develops consumer internet and content platforms, including TikTok and other apps for short-form video, news, and entertainment. It also builds advertising, commerce, and creator tools that connect audiences, brands, and publishers across global markets.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: Beijing, China

Founded: 2012

Website LinkedIn

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ByteDance

10 hours ago

Quality & Training Specialist - VSO - Gurgaon - Singhalese

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Education & Training

Key Responsibilities

•Conduct regular analytical audits of human moderation to ensure compliance with data protection and Trust & Safety standards and meet audit targets (e.g., accuracy, RCA, appeal success rates).
•Perform deep-dives into recurring quality issues, execute RCA, identify error patterns, and translate findings into actionable feedback for Operational Guidelines & Standards and Operations Teams.
•Interpret safety guidelines and policy/SOPs for complex or high-risk cases, including validating “golden sets” to guide enforcement accuracy.
•Lead calibration sessions to ensure consistency across moderation teams and partner with cross-functional stakeholders to align on global quality goals.
•Drive policy cascading and training rollouts for new policy/operational guideline updates, and publish weekly/monthly reports using QA dashboards and RCA tools.

Key Requirements

•1+ year conducting analytical audits, tracking performance targets, and maintaining data integrity in a trust & safety, compliance, or high-volume operational environment.
•Strong Root Cause Analysis (RCA) skills to identify error trends and recommend process optimizations that reduce error rates while maintaining high-speed moderation.
•Deep understanding of content policies and SOPs to make expert judgments on complex or high-risk escalation cases.
•Excellent cross-functional communication to lead calibration sessions and deliver training with BPO and internal stakeholders.
•Fluency in data visualization/reporting and the ability to use QA/calibration tools and AI to streamline workflows.

Experience:1+ years

Skills:Problem-solvingOwnershipAttention to detailStakeholder managementSelf-motivation

Languages:SinhalaEnglish

Tech Stack:AIQA dashboardsRCA toolsCalibration platformsKOM

Company Brief

ByteDance

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: Beijing, China

Founded: 2012

Website LinkedIn