Strategic Account Director

Decagon
Amsterdam
Workplace: OnsiteFull timeFunction: Executive & General ManagementExperience: 7+ yearsEducation: bachelorsSkills: ["Communication","Presentation","Negotiation","Business acumen","Consultative selling"]

Own and drive strategic enterprise account growth by building pipeline, breaking into key strategic logos, and expanding trusted relationships across CX, Product, and Operations leaders. Collaborate with founders, deployment strategists, and engineering to deliver tailored AI concierge solutions, while forecasting and accurately reporting pipeline and revenue. Provide product and leadership feedback to influence the roadmap, maintaining expert knowledge of products and industry trends.

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Decagon
Decagon
1 day ago

Strategic Account Director

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 minutes agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Own and drive strategic enterprise account growth by building pipeline, breaking into key strategic logos, and expanding trusted relationships across CX, Product, and Operations leaders. Collaborate with founders, deployment strategists, and engineering to deliver tailored AI concierge solutions, while forecasting and accurately reporting pipeline and revenue. Provide product and leadership feedback to influence the roadmap, maintaining expert knowledge of products and industry trends.
Location: Amsterdam
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Develop strategy to break into and close key strategic logos.
  • •Build deep, trusted relationships with stakeholders across customer organizations.
  • •Understand customer business challenges to uncover expansion opportunities.
  • •Collaborate with internal teams to deliver tailored solutions and forecast pipeline and revenue.
  • •Develop account plans, maintain product/industry expertise, and provide feedback to influence product roadmap.
Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401kParental Leave

Key Requirements

  • •7+ years of experience in strategic or enterprise sales.
  • •Proven track record of growing revenue and expanding business with large, complex accounts.
  • •Excellent communication, presentation, and negotiation skills with the ability to speak to the C-suite.
  • •Consultative, value-based selling approach.
  • •Bachelor's degree or equivalent work experience.
Experience:7+ yearsEnterprise salesStrategic salesAICustomer support software
Education:Bachelor's
Skills:CommunicationPresentationNegotiationBusiness acumenConsultative selling

Company Brief

Decagon
Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2023
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor