Business Support Associate

NTT
Coimbatore, Chennai
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Attention to detail","Motivation","Customer focus","Confidentiality"]

Deliver front-line customer service to policyholders, beneficiaries, agents, and internal teams via chat and email. Resolve product and service inquiries by logging interactions in a CRM system, identifying needs, and escalating to the right teams. Maintain accuracy and confidentiality, develop a strong understanding of insurance products and processes, and collaborate with management and teammates to proactively clear and handle service issues.

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FursaFursa
NTT
NTT
3 months ago

Business Support Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Deliver front-line customer service to policyholders, beneficiaries, agents, and internal teams via chat and email. Resolve product and service inquiries by logging interactions in a CRM system, identifying needs, and escalating to the right teams. Maintain accuracy and confidentiality, develop a strong understanding of insurance products and processes, and collaborate with management and teammates to proactively clear and handle service issues.
Location: Coimbatore, Chennai
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Provide front-line customer service to policyholders, beneficiaries, agents, and internal customers via chat/email.
  • •Log incoming chats/emails into the CRM system, identify customer needs, and escalate or forward inquiries to the right teams.
  • •Communicate professionally and positively with internal and external customers to resolve questions and service issues.
  • •Develop and maintain working knowledge of insurance industry products, services, and processes performed by the team.
  • •Collaborate with management and team members, coordinate onboarding/mentoring for new team members, and maintain confidentiality.

Key Requirements

  • •Minimum 2+ years’ experience in chat support with regularly scheduled shifts.
  • •Excellent verbal and written communication skills for professional customer interactions.
  • •Proficient use of a computer (Windows PC applications), navigating screens, and learning new software tools.
  • •Typing speed of 35 wpm and ability to sit at a desk for extended periods.
  • •Any graduation with English as a compulsory subject.
Experience:2+ yearsInsuranceBPO
Education:Bachelor's
Skills:CommunicationAttention to detailMotivationCustomer focusConfidentiality
Languages:English
Tech Stack:ChatEmailCRMSalesforceWindowsMS OfficeKeyboard

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn