Key Account Manager Regions - Firenze

Delivery Hero
Florence
Workplace: HybridFull timeEUR 32,923 - 41,154 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Analytical","Problem-solving","Organizational","Proactive","Time management"]

Own and grow long-term relationships with top restaurant partners in Florence, acting as a trusted consultant. Use data-driven insights to understand partner goals and challenges, drive operational excellence, and maximize business impact through promotions, marketing activations, and menu optimization. Collaborate cross-functionally across Marketing, Operations, Finance, and Customer Service, and take full ownership of the partner onboarding journey in the app.

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Delivery Hero
Delivery Hero
13 hours ago

Key Account Manager Regions - Firenze

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Last checked: 5 hours agoStatus: Live

Job Summary

Own and grow long-term relationships with top restaurant partners in Florence, acting as a trusted consultant. Use data-driven insights to understand partner goals and challenges, drive operational excellence, and maximize business impact through promotions, marketing activations, and menu optimization. Collaborate cross-functionally across Marketing, Operations, Finance, and Customer Service, and take full ownership of the partner onboarding journey in the app.
Location: Florence
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and maintain strong, long-term relationships with restaurant partners through consistent proactive communication.
  • •Understand partners’ business goals and challenges and provide strategic guidance and support.
  • •Analyze and manipulate data to drive partner growth, profitability, and operational excellence.
  • •Drive rapid revenue growth via smart promotions, marketing activations, and menu optimization.
  • •Own partner onboarding in the app, from store setup through supporting partners’ first days on the platform.

Pay and Benefits

Salary: EUR 32,923 - 41,154 annually
Equity and Bonus:Equity
Perks:Health InsuranceEquityRemote WorkParental Leave

Key Requirements

  • •2+ years of experience in high-performance account management or business consultancy.
  • •Experience in FMCG, food-hospitality, or on-demand delivery industries.
  • •Bachelor’s in Business Administration, Marketing, or Industrial Engineering (or equivalent plus).
  • •Motivation to pursue ambitious goals with timely execution and a track record of exceeding KPIs.
  • •Native-level Italian proficiency and proficiency in English.
Experience:2+ yearsFMCGFood-hospitalityOn-demand delivery
Education:Bachelor's in Business Administration, Marketing, Industrial Engineering
Skills:AnalyticalProblem-solvingOrganizationalProactiveTime management
Languages:ItalianEnglish
Tech Stack:Google suiteSalesforce

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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