Trainer | Collections

Sutherland
Philippines
Workplace: OnsiteFull timeFunction: Education & TrainingExperience: 2-3 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Coaching","Process improvement","Adaptability"]

Create, facilitate, and revise collection-focused training materials, including multi-week new hire training, nesting, and floor/BQM training. Manage training documentation and accurate reporting, and maintain communication with clients and internal teams to resolve issues and meet expectations. Supervise, coach, and give feedback to trainees in OJT and nesting environments to support performance metrics and ensure new hire progression and enhancement training.

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FursaFursa
Sutherland
Sutherland
3 days ago

Trainer | Collections

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Create, facilitate, and revise collection-focused training materials, including multi-week new hire training, nesting, and floor/BQM training. Manage training documentation and accurate reporting, and maintain communication with clients and internal teams to resolve issues and meet expectations. Supervise, coach, and give feedback to trainees in OJT and nesting environments to support performance metrics and ensure new hire progression and enhancement training.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Education & Training
Seniority: Mid level

Key Responsibilities

  • •Create, facilitate, and/or revise training materials and documents to equip staff with fundamental collections skills and knowledge.
  • •Fill out accurate reports and establish/maintain communication with clients and/or team members.
  • •Facilitate multi-week new hire training and blended-type training, including nesting.
  • •Facilitate floor-training and BQM training for the program, including multi-hour product, behavioral, or tool change learning.
  • •Supervise, coach, and provide feedback to trainees in nesting and OJT environments to support performance metrics and progression.

Key Requirements

  • •2-3 years collections agent experience and 1-2 years collections trainer experience in a contact center setting.
  • •Bachelor’s degree in any field (Major in Education or Communication preferred).
  • •Excellent working knowledge of Microsoft Office applications (Excel, PowerPoint, Word, Outlook).
  • •Strong English verbal and written communication skills.
  • •Ability to work a shifting or graveyard schedule.
Experience:2-3 yearsCollectionsContact center
Education:Bachelor's in Education or Communication
Skills:CommunicationProblem-solvingCoachingProcess improvementAdaptability
Languages:English
Tech Stack:Microsoft OfficeExcelPowerPointWordOutlook

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor