Dimension Data

2 weeks ago

Senior Engineer Technical Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Lead networking managed services at L3 level by proactively identifying and resolving complex technical incidents and problems, meeting SLA conditions, and driving root-cause analysis for critical events. Manage high-complexity tickets, troubleshoot enterprise network infrastructure, and provide resolutions while coaching junior engineers. Create knowledge articles, support automation efforts, and deliver onsite technical support, vendor escalations, and operational improvements including disaster recovery testing.

Location: Anywhere

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Provide L3 managed services by proactively identifying and resolving technical incidents and problems while ensuring SLA compliance.
•Conduct high-complexity ticket analysis and root-cause investigations for critical incidents, escalating and coordinating as needed.
•Ensure client infrastructure is configured, installed, tested, and operational using checks and monitoring tools to respond to alerts.
•Create knowledge articles for frequent issues and coach/mentor junior team members in executing recurring tasks.
•Support automation efforts, collaborate with third-party vendors on escalations, and contribute to operational improvements including disaster recovery functions and testing.

Key Requirements

•Proficiency in networking and security technologies including Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet firewalls, Cisco Nexus, ASr/ISr routers, Cisco ACS, ISE, and Meraki switches/access points.
•Advanced certifications in at least one or two of the listed technologies.
•Strong planning and project management skills to handle changing circumstances while delivering reliable service.
•Ability to troubleshoot network connectivity and routing, including BGP, OSPF, EIGRP, NAT, and uplink issues for ISP connections (dIA, MPLS, P2P circuits).
•Bachelor’s degree in IT/Computing or equivalent work experience.

Education:Bachelor's in IT/Computing

Skills:CommunicationActive listeningCoachingMentoringAdaptability

Tech Stack:Pulse Secure SSL VPNVirtual JuniperPalo AltoFortinet FirewallsCisco Nexus switchesASr routersISr routersCisco ACSISEMeraki switchesMeraki access pointsEnterprise network architectureBGPOSPFEIGRPNetwork address translation (NAT)DIAMPLSP2P circuits

Company Brief

Dimension Data

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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Dimension Data

2 weeks ago

Senior Engineer Technical Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Anywhere

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Provide L3 managed services by proactively identifying and resolving technical incidents and problems while ensuring SLA compliance.
•Conduct high-complexity ticket analysis and root-cause investigations for critical incidents, escalating and coordinating as needed.
•Ensure client infrastructure is configured, installed, tested, and operational using checks and monitoring tools to respond to alerts.
•Create knowledge articles for frequent issues and coach/mentor junior team members in executing recurring tasks.
•Support automation efforts, collaborate with third-party vendors on escalations, and contribute to operational improvements including disaster recovery functions and testing.

Key Requirements

•Proficiency in networking and security technologies including Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet firewalls, Cisco Nexus, ASr/ISr routers, Cisco ACS, ISE, and Meraki switches/access points.
•Advanced certifications in at least one or two of the listed technologies.
•Strong planning and project management skills to handle changing circumstances while delivering reliable service.
•Ability to troubleshoot network connectivity and routing, including BGP, OSPF, EIGRP, NAT, and uplink issues for ISP connections (dIA, MPLS, P2P circuits).
•Bachelor’s degree in IT/Computing or equivalent work experience.

Education:Bachelor's in IT/Computing

Skills:CommunicationActive listeningCoachingMentoringAdaptability

Company Brief

Dimension Data

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn