Junior Technical Support Specialist

U.S. Bancorp
Poland
Workplace: RemoteFull timeFunction: IT Support & HelpdeskEducation: high_schoolSkills: ["Communication","Interpersonal skills","Problem-solving","Time management","Organizational skills"]

Support merchants by troubleshooting and resolving issues with card payment terminals, transaction authorizations, and service interruptions. Serve as the first point of contact for inbound inquiries, diagnose technical problems, and guide merchants through solutions. Escalate complex cases as needed, ensure timely follow-up, and maintain accurate documentation of issues and outcomes while working rotating 24/7 shifts.

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FursaFursa
U.S. Bancorp
U.S. Bancorp
3 days ago

Junior Technical Support Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Support merchants by troubleshooting and resolving issues with card payment terminals, transaction authorizations, and service interruptions. Serve as the first point of contact for inbound inquiries, diagnose technical problems, and guide merchants through solutions. Escalate complex cases as needed, ensure timely follow-up, and maintain accurate documentation of issues and outcomes while working rotating 24/7 shifts.
Location: Poland
Workplace: Remote
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Provide support to merchants by troubleshooting and resolving issues related to card payment terminals, transaction authorizations, and service interruptions.
  • •Serve as the first point of contact for inbound inquiries, ensuring clear communication and timely resolution.
  • •Diagnose technical and service-related problems and guide merchants through appropriate solutions.
  • •Escalate complex issues when required and ensure proper follow-up and resolution.
  • •Maintain accurate documentation of issues, actions taken, and outcomes.

Key Requirements

  • •High school diploma or equivalent.
  • •6 months to 1 year of customer service experience.
  • •Basic understanding of payment processing, products, services, and standard troubleshooting procedures.
  • •Strong telephone, verbal, and interpersonal communication skills.
  • •Proficiency in Microsoft Office and general computer applications.
Experience:Payment processing
Education:High School
Skills:CommunicationInterpersonal skillsProblem-solvingTime managementOrganizational skills
Tech Stack:Microsoft Office

Company Brief

U.S. Bancorp
U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Minneapolis, United States
Founded: 1863
Glassdoor
Glassdoor: 3.8
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