Station Master (UAE National) (Dubaï, AE, 114190)

Keolis
Dubai
Workplace: OnsiteFull timeFunction: SalesExperience: 2-3 yearsEducation: bachelorsSkills: ["Leadership","Communication","Problem-solving","Initiative","Organizational skills"]

Lead and motivate station teams (Station Agents, Customer Service Agents, Passenger Ambassadors, and car park staff) to deliver a safe, reliable, customer-focused station environment. Own station “duty landlord” responsibilities, ensure facilities and equipment are safe and operational, manage passenger flow and fare gate direction, and deliver correct announcements. Handle emergencies and evacuations, provide information and assistance to passengers (including special needs), and oversee station cash collection and incident reporting.

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Keolis
Keolis
21 hours ago

Station Master (UAE National) (Dubaï, AE, 114190)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Lead and motivate station teams (Station Agents, Customer Service Agents, Passenger Ambassadors, and car park staff) to deliver a safe, reliable, customer-focused station environment. Own station “duty landlord” responsibilities, ensure facilities and equipment are safe and operational, manage passenger flow and fare gate direction, and deliver correct announcements. Handle emergencies and evacuations, provide information and assistance to passengers (including special needs), and oversee station cash collection and incident reporting.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Lead and motivate Station Agents and Customer Service Agents to deliver safe, reliable station services.
  • •Act as station duty “landlord,” maintaining authority over station staff and shift operations.
  • •Ensure station facilities and equipment are safe, operational, and properly checked before shift start.
  • •Manage passenger movement and prevent overcrowding, including fare gate direction and orderly entry/exit.
  • •Handle emergencies (including evacuation), deliver accurate announcements, and complete incident/accident reporting and station logbook updates.

Key Requirements

  • •Supervise a team of front-line staff delivering customer services in a metro station (minimum 2 years, preferably 3).
  • •Ensure excellent knowledge of the station environment, station operations, and associated activities.
  • •Proactively manage safe and effective station operations, including equipment/facilities checks prior to shift.
  • •Deliver clear communications with internal and external parties and handle passenger enquiries.
  • •Degree holder or higher diploma in a related discipline (ideally).
Experience:2-3 yearsMetroPublic transportation
Education:Bachelor's
Skills:LeadershipCommunicationProblem-solvingInitiativeOrganizational skills

Eligibility

Nationality:UAE National

Company Brief

Keolis
Global public transport operator providing passenger transport services including buses, trams, metros, commuter rail and mobility solutions for cities, institutions and private partners across many countries.
Industry: Public Transport Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Paris, France
Founded: 2001
WebsiteLinkedIn