Assistant General Manager (Dallas, Texas (US-TX), US)

Burberry
Dallas
Workplace: OnsiteFull timeFunction: Executive & General ManagementExperience: 1-2 yearsSkills: ["Leadership","Coaching","Communication","Customer service","Problem-solving"]

Support the Store Manager by supervising a customer-facing sales team to drive category performance and meet sales goals. Lead selling associates to improve selling skills, coach performance in real time, manage customer flow, and ensure every client receives the full Burberry Experience. Partner across the selling floor and resolve escalated customer issues. In the Store Manager’s absence, handle transactions, discounts, and store operational tasks while reinforcing digital and in-store training.

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Burberry
Burberry
4 days ago

Assistant General Manager (Dallas, Texas (US-TX), US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Support the Store Manager by supervising a customer-facing sales team to drive category performance and meet sales goals. Lead selling associates to improve selling skills, coach performance in real time, manage customer flow, and ensure every client receives the full Burberry Experience. Partner across the selling floor and resolve escalated customer issues. In the Store Manager’s absence, handle transactions, discounts, and store operational tasks while reinforcing digital and in-store training.
Location: Dallas
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Manager level

Key Responsibilities

  • •Support the Store Manager to drive category performance and sales goal attainment.
  • •Supervise and coach sales associates to improve selling skills, close sales, and achieve KPIs.
  • •Manage customer flow to ensure excellent service and that clients are not left unattended.
  • •Drive partnership on the selling floor with sales associates, specialists, and stock/operations teams.
  • •In absence of store management, process post-void transactions and authorize promotional discounts; assist with opening/closing and escalations as needed.

Key Requirements

  • •1-2 years of previous supervisory or management experience in retail sales.
  • •Advanced knowledge of POS system.
  • •Ability to handle complex customer service issues, including complaints, returns, and after-sales situations.
  • •Ability to communicate fluently and professionally with clients and staff.
  • •Comfort using digital tools and prior experience with Apple mobile devices.
Experience:1-2 yearsRetail sales
Skills:LeadershipCoachingCommunicationCustomer serviceProblem-solving
Tech Stack:POS systemApple mobile devicesDigital tools

Company Brief

Burberry
British luxury fashion house designing and selling ready-to-wear, accessories, fragrances, and leather goods. Known for its trench coats, distinctive check pattern, and global retail presence across wholesale, e-commerce, and owned stores.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1856
WebsiteLinkedIn