Senior Solutions Engineer | Tokyo, Japan | Remote

Grafana Labs
Tokyo
Workplace: RemoteFull timeJPY 14,000,000 - 18,500,000Function: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Communication","Collaboration","Leadership","Customer engagement","Technical problem-solving"]

Serve as a customer-facing solutions expert to drive Grafana Cloud growth in APAC. Partner with Sales to articulate Grafana’s value proposition, own technical customer engagements, and support complex opportunity closures. Deliver product and technical presentations, drive need-based product conversations, and communicate customer feedback to internal teams. Contribute to enablement through documentation, blog posts, videos, and knowledge base articles.

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FursaFursa
Grafana Labs
Grafana Labs
23 hours ago

Senior Solutions Engineer | Tokyo, Japan | Remote

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Serve as a customer-facing solutions expert to drive Grafana Cloud growth in APAC. Partner with Sales to articulate Grafana’s value proposition, own technical customer engagements, and support complex opportunity closures. Deliver product and technical presentations, drive need-based product conversations, and communicate customer feedback to internal teams. Contribute to enablement through documentation, blog posts, videos, and knowledge base articles.
Location: Tokyo
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Partner with Sales to articulate Grafana’s value proposition, vision, and strategy to customers
  • •Own technical engagement with customers to help close complex opportunities
  • •Deliver product and technical presentations to potential and existing customers
  • •Communicate effectively with customers and internal teams to provide feedback on products and competitive landscape
  • •Drive need-based product conversations and contribute to enablement materials (documentation, blog posts, videos, knowledge base)

Pay and Benefits

Salary: JPY 14,000,000 - 18,500,000
Perks:RsusRemote WorkPaid Leave

Key Requirements

  • •5+ years of technical pre-sales experience, ideally with open source technologies or in the Metrics/Monitoring space
  • •Located in Tokyo, Japan
  • •Strong written and oral communication skills for remote-first collaboration with internal teams and global customers
  • •Ability to articulate Grafana’s value proposition and technical advantages
  • •Openness to complex, varied assignments requiring strong judgment, collaboration, and leadership
Experience:5+ yearsOpen sourcePre-salesMetrics monitoringObservability
Skills:CommunicationCollaborationLeadershipCustomer engagementTechnical problem-solving

Company Brief

Grafana Labs
Develops open-source and commercial observability tools, including Grafana for metrics visualization, Loki for log aggregation, and Tempo for tracing, enabling organizations to monitor, analyze, and visualize system performance and telemetry data.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: New York, United States
Founded: 2014
WebsiteLinkedIn