Front Desk Agent - Russian Speaker

Kempinski
Dubai
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceExperience: 1-2 yearsSkills: ["Customer service","Communication","Attention to detail","Professionalism","Problem solving"]

Check in arriving guests and check out departing guests according to Kempinski standards, registering guests, assigning rooms, and accommodating special requests. Verify payment methods, manage check-out procedures and invoices, handle front-office cash transactions and foreign currency exchanges, and balance cash floats at shift end. Provide friendly, caring responses to guest questions by phone or in person, coordinate room status updates with housekeeping, and maintain up-to-date room reservation and hotel service knowledge.

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Kempinski
Kempinski
1 day ago

Front Desk Agent - Russian Speaker

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Check in arriving guests and check out departing guests according to Kempinski standards, registering guests, assigning rooms, and accommodating special requests. Verify payment methods, manage check-out procedures and invoices, handle front-office cash transactions and foreign currency exchanges, and balance cash floats at shift end. Provide friendly, caring responses to guest questions by phone or in person, coordinate room status updates with housekeeping, and maintain up-to-date room reservation and hotel service knowledge.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Entry level

Key Responsibilities

  • •Check in arriving guests and check out departing guests in a friendly and caring manner according to Kempinski standards.
  • •Register guests, assign rooms, accommodate special requests, and assist with registration cards when needed.
  • •Verify payment methods and follow established credit-checking procedures; process check-out procedures, last-minute charges, and settle guest accounts.
  • •Handle front-office cashiers’ transactions, exchange foreign currency, and balance the cash float at end of shift.
  • •Answer guest requests and questions in person or by telephone and coordinate room status updates with housekeeping for late check-outs, early check-ins, and special requests.

Key Requirements

  • •Minimum 1 to 2 years' experience in a similar position
  • •Preferably experience in an international, luxury five-star hotel
  • •Excellent English communication skills
  • •Excellent Russian communication skills
  • •Working knowledge of room reservation procedures
Experience:1-2 years
Skills:Customer serviceCommunicationAttention to detailProfessionalismProblem solving
Languages:EnglishRussian

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
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