Key Account Manager Croatia

Delivery Hero
Zagreb
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Problem-solving","Data-driven","Analytical","Organized","Time management"]

Own and grow relationships with top restaurant partners in Croatia, acting as a trusted consultant to drive partner success. Use data-driven insights and cross-functional collaboration to improve operational excellence, profitability, onboarding, and partner revenue performance. Support partner onboarding end-to-end on the app, from store setup through early days, while accelerating growth through promotions, marketing activations, and menu optimization.

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Delivery Hero
Delivery Hero
4 hours ago

Key Account Manager Croatia

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Own and grow relationships with top restaurant partners in Croatia, acting as a trusted consultant to drive partner success. Use data-driven insights and cross-functional collaboration to improve operational excellence, profitability, onboarding, and partner revenue performance. Support partner onboarding end-to-end on the app, from store setup through early days, while accelerating growth through promotions, marketing activations, and menu optimization.
Location: Zagreb
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and maintain long-term relationships with restaurant partners through consistent, proactive communication.
  • •Understand partner goals and challenges to provide strategic guidance and support.
  • •Analyze partner data to drive operational excellence, growth, and profitability.
  • •Drive partner revenue performance growth through smart promotions, marketing activations, and menu optimization.
  • •Own partner onboarding on the app, from store setup to supporting partners’ first days while collaborating with internal teams.

Pay and Benefits

Perks:Paid LeaveHealth InsuranceGym MembershipMeal AllowanceTravel AllowanceRemote Work

Key Requirements

  • •2+ years of experience in high-performance account management or business consultancy.
  • •Experience in FMCG, food-hospitality, or on-demand delivery is preferred.
  • •Bachelor’s degree in Business Administration, Marketing, or Economics.
  • •Proven track record of exceeding KPIs with timely execution.
  • •Native-level Croatian and proficiency in English (Native level required; English required).
Experience:2+ yearsFMCGFood-hospitalityOn-demand delivery
Education:Bachelor's in Business Administration, Marketing, Economics
Skills:Problem-solvingData-drivenAnalyticalOrganizedTime management
Languages:EnglishCroatian
Tech Stack:Google suiteSalesforce

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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