Product Specialist

Emerson
Singapore
Workplace: HybridFull timeFunction: Communications, PR & CommunitySkills: ["Customer engagement","Communication","Interpersonal skills","Presentations","Collaboration"]

Provide remote and on-site technical expertise for pre-sales and post-sales customer needs, helping optimize the performance, reliability, and safety of instrumentation and process operations. Configure, commission, troubleshoot, and integrate software and system solutions, and deliver customer training and technical guidance. Collaborate with sales, support specialists, product and lifecycle teams to pursue projects, deliver successful outcomes, and meet SLA targets while supporting continuous improvement.

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Emerson
Emerson
1 day ago

Product Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Provide remote and on-site technical expertise for pre-sales and post-sales customer needs, helping optimize the performance, reliability, and safety of instrumentation and process operations. Configure, commission, troubleshoot, and integrate software and system solutions, and deliver customer training and technical guidance. Collaborate with sales, support specialists, product and lifecycle teams to pursue projects, deliver successful outcomes, and meet SLA targets while supporting continuous improvement.
Location: Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Provide remote and on-site technical support for customers across the pre-sales and post-sales lifecycle.
  • •Configure, commission, and troubleshoot software and system solutions to meet customer requirements and operational objectives.
  • •Deliver technical training and knowledge-sharing for customers and internal stakeholders, including sales and service teams.
  • •Support project pursuit by providing technical expertise and coordinating with business units for seamless technical support and customer outcomes.
  • •Achieve customer satisfaction and SLA targets while monitoring performance using internal metrics and contributing to continuous improvement.
Travel: Medium travel

Pay and Benefits

Perks:Health InsurancePaid LeaveParental Leave

Key Requirements

  • •Experience providing technical support, application engineering, commissioning, or related engineering services in an industrial environment.
  • •Knowledge of process instrumentation, automation technologies, or industrial systems.
  • •Ability to diagnose technical issues, evaluate solutions, and clearly communicate recommendations to customers and teams.
  • •Strong interpersonal, presentation, and customer engagement skills.
  • •Ability to collaborate with multidisciplinary, geographically dispersed teams and willingness to travel regionally as needed.
Experience:IndustrialProcess manufacturingEnergyOil and gasChemical
Skills:Customer engagementCommunicationInterpersonal skillsPresentationsCollaboration

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn