Kantar

1 week ago

Director, Client Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Lead end-to-end research design and delivery for complex media and advertising effectiveness engagements. Own quantitative research workstreams from questionnaire and methodology selection through analysis and insight storytelling, translating client business questions into actionable measurement strategies. Serve as a trusted advisor to senior stakeholders, synthesize cross-platform performance drivers across digital/CTV/linear, and mentor teams to raise research rigor, quality, and consultative client leadership.

Location: Chicago

Workplace: Hybrid

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Lead end-to-end research design and delivery for complex media effectiveness studies, including methodology selection, survey design, and analytical approach.
•Translate client business objectives into rigorous, insight-driven research frameworks that inform media strategy and decision-making.
•Synthesize complex data into clear narratives explaining performance drivers and delivering actionable recommendations.
•Advise senior client stakeholders on measurement strategy and campaign learning agendas.
•Mentor and develop team members and oversee quality, rigor, and consistency across all research outputs, partnering cross-functionally to deliver integrated solutions.

Pay and Benefits

Salary: USD 97,400 - 119,000 annually

Perks:Health InsuranceDentalVisionHsa401kCommuter BenefitsPaid LeaveWellness Stipend

Key Requirements

•8–12+ years of hands-on market research/insights experience with ownership of research design, analysis, and client-facing delivery (agency/supplier-side preferred).
•Strong quantitative methods expertise, including survey design, questionnaire development, and analytical interpretation.
•Direct experience in media and advertising effectiveness measurement (e.g., brand lift and/or cross-platform and audience insights).
•Proven ability to translate complex data into clear, insight-driven recommendations for senior stakeholders.
•Experience leading client relationships and mentoring/developing teams to elevate research rigor and consultative capabilities.

Experience:8-12 yearsMarket researchInsightsMedia measurementAdvertising effectiveness

Education:Bachelor's

Skills:Client leadershipMentoringCommunicationStorytellingAnalytical rigor

Company Brief

Kantar

Global data, insights and consulting company providing market research, analytics, and strategic advisory services to help brands, media companies and organizations understand consumer behavior and drive business growth.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: London, United Kingdom

Founded: 1993

Glassdoor: 3.6

Website LinkedIn

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Kantar

1 week ago

Director, Client Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Chicago

Workplace: Hybrid

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Lead end-to-end research design and delivery for complex media effectiveness studies, including methodology selection, survey design, and analytical approach.
•Translate client business objectives into rigorous, insight-driven research frameworks that inform media strategy and decision-making.
•Synthesize complex data into clear narratives explaining performance drivers and delivering actionable recommendations.
•Advise senior client stakeholders on measurement strategy and campaign learning agendas.
•Mentor and develop team members and oversee quality, rigor, and consistency across all research outputs, partnering cross-functionally to deliver integrated solutions.

Pay and Benefits

Salary: USD 97,400 - 119,000 annually

Perks:Health InsuranceDentalVisionHsa401kCommuter BenefitsPaid LeaveWellness Stipend

Key Requirements

•8–12+ years of hands-on market research/insights experience with ownership of research design, analysis, and client-facing delivery (agency/supplier-side preferred).
•Strong quantitative methods expertise, including survey design, questionnaire development, and analytical interpretation.
•Direct experience in media and advertising effectiveness measurement (e.g., brand lift and/or cross-platform and audience insights).
•Proven ability to translate complex data into clear, insight-driven recommendations for senior stakeholders.
•Experience leading client relationships and mentoring/developing teams to elevate research rigor and consultative capabilities.

Experience:8-12 yearsMarket researchInsightsMedia measurementAdvertising effectiveness

Education:Bachelor's

Skills:Client leadershipMentoringCommunicationStorytellingAnalytical rigor

Company Brief

Kantar

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: London, United Kingdom

Founded: 1993

Glassdoor: 3.6

Website LinkedIn