Fortinet

3 weeks ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Technical Account Manager responsible for acting as the primary technical advisor to key enterprise customers, understanding their business and technical needs, providing tailored support solutions, and guiding best practices to optimize customer outcomes and ROI. Will lead advanced troubleshooting, owner of incidents, and coordinate communications with stakeholders across Rome and Milan-based teams in a security-focused environment.

Location: Rome, Milan

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Develop a deep understanding about the customer business/technical needs to provide technical information, guidance and support
•Become a trusted advisor by proactively guide your customers with technical recommendations and best practices
•Run advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, recommend potential new solutions
•Take initiatives and ownership of customer incidents to drive for timely resolutions
•Manage customer communications and expectations until the closure of each case

Key Requirements

•Minimum of 6 years of experience in a technical support/post-sales role.
•Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent experience.
•Fortinet certification FCP, FCSS, FCX a distinct advantage or similar
•Fluency in Italian + business level English
•Good understanding of data networking protocols, specifically TCP/IP, routing and switching

Experience:6+ yearsNetwork securityEnterprise ITTech support

Education:Bachelor's

Skills:CommunicationProblem-solvingInterpersonalCustomer managementTroubleshooting

Certifications:Fortinet FCPFCSSFCX

Languages:ItalianEnglish

Tech Stack:TCP/IPRoutingSwitchingFortinetFirewallsIDS/IPSVPNWeb application Firewall

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Fortinet

3 weeks ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Rome, Milan

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Develop a deep understanding about the customer business/technical needs to provide technical information, guidance and support
•Become a trusted advisor by proactively guide your customers with technical recommendations and best practices
•Run advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, recommend potential new solutions
•Take initiatives and ownership of customer incidents to drive for timely resolutions
•Manage customer communications and expectations until the closure of each case

Key Requirements

•Minimum of 6 years of experience in a technical support/post-sales role.
•Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent experience.
•Fortinet certification FCP, FCSS, FCX a distinct advantage or similar
•Fluency in Italian + business level English
•Good understanding of data networking protocols, specifically TCP/IP, routing and switching

Experience:6+ yearsNetwork securityEnterprise ITTech support

Education:Bachelor's

Skills:CommunicationProblem-solvingInterpersonalCustomer managementTroubleshooting

Certifications:Fortinet FCPFCSSFCX

Languages:ItalianEnglish

Tech Stack:TCP/IPRoutingSwitchingFortinetFirewallsIDS/IPSVPNWeb application Firewall

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn