Technical Account Manager

Fortinet
Rome, Milan
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 6+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Interpersonal","Customer management","Troubleshooting"]

Technical Account Manager responsible for acting as the primary technical advisor to key enterprise customers, understanding their business and technical needs, providing tailored support solutions, and guiding best practices to optimize customer outcomes and ROI. Will lead advanced troubleshooting, owner of incidents, and coordinate communications with stakeholders across Rome and Milan-based teams in a security-focused environment.

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Fortinet
Fortinet
1 month ago

Technical Account Manager

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Last checked: 2 hours agoStatus: Live

Job Summary

Technical Account Manager responsible for acting as the primary technical advisor to key enterprise customers, understanding their business and technical needs, providing tailored support solutions, and guiding best practices to optimize customer outcomes and ROI. Will lead advanced troubleshooting, owner of incidents, and coordinate communications with stakeholders across Rome and Milan-based teams in a security-focused environment.
Location: Rome, Milan
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Develop a deep understanding about the customer business/technical needs to provide technical information, guidance and support
  • •Become a trusted advisor by proactively guide your customers with technical recommendations and best practices
  • •Run advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, recommend potential new solutions
  • •Take initiatives and ownership of customer incidents to drive for timely resolutions
  • •Manage customer communications and expectations until the closure of each case

Key Requirements

  • •Minimum of 6 years of experience in a technical support/post-sales role.
  • •Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent experience.
  • •Fortinet certification FCP, FCSS, FCX a distinct advantage or similar
  • •Fluency in Italian + business level English
  • •Good understanding of data networking protocols, specifically TCP/IP, routing and switching
Experience:6+ yearsNetwork securityEnterprise ITTech support
Education:Bachelor's
Skills:CommunicationProblem-solvingInterpersonalCustomer managementTroubleshooting
Certifications:Fortinet FCPFCSSFCX
Languages:ItalianEnglish
Tech Stack:TCP/IPRoutingSwitchingFortinetFirewallsIDS/IPSVPNWeb application Firewall

Company Brief

Fortinet
Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Austin, United States
Founded: 1994
WebsiteLinkedIn