Customer Success Manager -Digital Marketplace

Abu Dhabi Ports
Abu Dhabi
Full timeFunction: Customer Success & Account ManagementExperience: 8-10 yearsEducation: bachelorsSkills: ["Communication","Trust-building","Empathy","Leadership","Adaptability"]

Own the customer lifecycle for B2B buyers and partners on the digital marketplace, leading onboarding, relationship management, and customer satisfaction across Africa and MENA. Define go-to-market and engagement strategies in target markets, build and lead localized customer success teams, and manage escalations and trust-building. Feed structured customer insights back to Product and Tech to improve the platform, while driving measurable adoption, retention, and service response targets.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Abu Dhabi Ports
Abu Dhabi Ports
1 day ago

Customer Success Manager -Digital Marketplace

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own the customer lifecycle for B2B buyers and partners on the digital marketplace, leading onboarding, relationship management, and customer satisfaction across Africa and MENA. Define go-to-market and engagement strategies in target markets, build and lead localized customer success teams, and manage escalations and trust-building. Feed structured customer insights back to Product and Tech to improve the platform, while driving measurable adoption, retention, and service response targets.
Location: Abu Dhabi
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead onboarding and relationship management for B2B buyers and partners.
  • •Define and execute go-to-market and marketing strategies in target markets.
  • •Build, train, and manage localized customer success teams.
  • •Own customer satisfaction, escalations, and trust-building mechanisms.
  • •Provide structured feedback loops into Product and Tech for continuous improvement.

Key Requirements

  • •Graduate with 8-10 years of experience in a similar role and a bachelor degree in a related field.
  • •Minimum 8 years of experience in customer success, sales, or account management in digital platforms or logistics.
  • •English is mandatory; Arabic is also required.
  • •Proven success building scalable onboarding and support models.
  • •Experience leading distributed customer success teams across multiple geographies.
Experience:8-10 yearsDigital platformsLogisticsB2BEmerging marketsAfrica/MENA
Education:Bachelor's in related field
Skills:CommunicationTrust-buildingEmpathyLeadershipAdaptability
Languages:EnglishArabic
Tech Stack:CRM Tools

Company Brief

Abu Dhabi Ports
AD Ports Group (formerly Abu Dhabi Ports) is an integrated ports, logistics, industrial zones and maritime operator that develops and manages ports, terminals and related economic zones to enable trade and logistics across Abu Dhabi and international markets.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2006
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor