Support Operations Manager, Technical Support

Build and scale the operating system for a global Technical Support organization, owning processes, tooling, data governance, and automation. You’ll design AI-assisted workflows, ticket routing and taxonomy governance, backlog health, capacity planning, quality audits, and operational reporting. Partner with Technical Support leadership, Support Engineers, Customer Success, Office of the CTO, Product, R&D, IT/Business Systems, Documentation, and Enablement to improve scalability, clarity, accountability, and measurable customer outcomes.