Sales & Service Lead - Mall of America

Alo Yoga
United States
Workplace: OnsiteFull timeFunction: SalesExperience: 2+ yearsSkills: ["Leadership","Decision-making","Feedback","Communication","Self-motivation"]

Lead a client-centric sales and service environment on the Mall of America floor, ensuring engaging guest experiences and effective product education. Coach the Sales & Service team to close service gaps, manage daily customer relationship building, and use performance reports to drive results through action plans. Partner with Operations, Visual, Community & Studio teams to support cross-functional training, align on initiatives, and oversee budgets, expenses, inventory controls, vendor relationships, and store facilities.

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Alo Yoga
Alo Yoga
2 days ago

Sales & Service Lead - Mall of America

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Lead a client-centric sales and service environment on the Mall of America floor, ensuring engaging guest experiences and effective product education. Coach the Sales & Service team to close service gaps, manage daily customer relationship building, and use performance reports to drive results through action plans. Partner with Operations, Visual, Community & Studio teams to support cross-functional training, align on initiatives, and oversee budgets, expenses, inventory controls, vendor relationships, and store facilities.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Lead an exceptional guest experience by assessing guest connection and providing technical product education while coaching team members.
  • •Maintain daily customer relationships and use reports/metrics to strategize, deliver results, and implement action plans for deficient areas.
  • •Ensure effective sales floor coverage by developing workforce solutions and leading selling initiatives as needed.
  • •Partner with Operations & Visual Manager to manage reporting, budgets/expenses, inventory control, supplies, vendor relationships, technology, and facilities.
  • •Directly oversee Sales & Service Associates and Cashiers, including recruitment, development, and performance evaluation using company tools.

Pay and Benefits

Perks:Health InsuranceDentalVision401kParental LeaveClothing AllowanceEmployee DiscountFree MembershipIncentives

Key Requirements

  • •2+ years of prior work experience in a client-centric, sales environment
  • •Proven leadership capabilities and excellent decision-making
  • •Values and responds well to feedback; eager to provide feedback
  • •High energy, upbeat, and enthusiastic with ability to integrate fun while working
  • •Excellent interpersonal and written communication skills
Experience:2+ yearsRetailCustomer-facing
Skills:LeadershipDecision-makingFeedbackCommunicationSelf-motivation
Languages:English

Company Brief

Alo Yoga
Designs and sells premium yoga-inspired apparel, activewear, and accessories direct-to-consumer and through retail partners. Known for stylish performance fabrics, lifestyle branding, and a strong digital and retail presence globally.
Industry: Fashion & Apparel
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Los Angeles, United States
Founded: 2007
WebsiteLinkedIn