Lead, Technical Account Management (SMB Merchants)

Affirm
Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, Saskatchewan
Workplace: RemoteFull timeUSD 133,000 - 183,000 annuallyFunction: Administration & Executive AssistanceSkills: ["Relationship building","Communication","Coaching","Mentorship","Cross-functional advocacy"]

Lead and manage a team of Technical Account Managers supporting Affirm’s SMB merchants post-sale. Guide merchants from initial product integration through expansion and scale, advising engineering and product teams with technical strategies and troubleshooting to optimize integrations. Partner closely with Client Success and other internal teams to improve time-to-market, track team OKRs, forecast TAM demand, and recruit as needed while serving as an escalation point and technical expert.

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Affirm
Affirm
1 day ago

Lead, Technical Account Management (SMB Merchants)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Lead and manage a team of Technical Account Managers supporting Affirm’s SMB merchants post-sale. Guide merchants from initial product integration through expansion and scale, advising engineering and product teams with technical strategies and troubleshooting to optimize integrations. Partner closely with Client Success and other internal teams to improve time-to-market, track team OKRs, forecast TAM demand, and recruit as needed while serving as an escalation point and technical expert.
Location: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, Saskatchewan
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Coach, mentor, and develop a team of experienced Technical Account Managers for SMB merchants.
  • •Establish and track team OKRs and goals, creating proactive action plans to meet targets.
  • •Forecast TAM demand and recruit as necessary to support merchant growth.
  • •Evaluate new hires’ technical capabilities, handle escalations, and guide TAMs on integration solutions, troubleshooting, and optimization.
  • •Advocate for merchants internally by collaborating cross-functionally to ensure their highest priorities are met.

Pay and Benefits

Salary: USD 133,000 - 183,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionEsppRemote Work

Key Requirements

  • •At least five years in a b2b customer facing technical role and three years as a people manager.
  • •Strong technical background in web development technologies and REST APIs.
  • •Computer science degree or professional engineering experience.
  • •Ability to quickly build rapport with engineering customers and maintain strong customer relationships.
  • •Excellent communication skills advocating both internally and externally with customers.
Experience:B2bE-commerce
Education:
Skills:Relationship buildingCommunicationCoachingMentorshipCross-functional advocacy
Languages:English
Tech Stack:REST APIsWeb development technologies

Company Brief

Affirm
Provides point-of-sale lending and buy-now-pay-later (BNPL) solutions for consumers and merchants, enabling installment payments, consumer financing, and embedded financial services through APIs and partnerships with retailers and platforms.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn