2 months ago

Technical Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Serve as the technical point of contact for an enterprise customer book, owning outcomes across renewals, expansions, upsells, risk mitigation, and ongoing value delivery. Guide API and integration implementations (authentication, data mapping, error handling), diagnose issues across systems using logs and data flows, and support JSON-based configuration and accurate reporting. Partner with Product & Engineering to turn customer feedback into actionable insights and drive adoption using proactive health signals.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as the technical point of contact for customer accounts, handling data queries and API/integration troubleshooting.
•Guide customers through API implementations, including authentication, data mapping, and error handling.
•Work with customer data structures to ensure clean ingestion and reporting accuracy.
•Diagnose complex issues across systems, logs, and data flows, and partner with customer IT teams on security and integration best practices.
•Own the full lifecycle of an enterprise book of business, driving renewals, expansions, upsells, risk mitigation, and proactive adoption using customer health signals.

Key Requirements

•3+ years in technical client support, technical account management, or technical-background customer support.
•Ability to build trusted relationships with stakeholders across varying levels.
•Hands-on experience with APIs (REST, GraphQL), JSON payloads, and debugging integrations.
•Working knowledge of SQL for querying and validating customer data.
•Ability to read logs, inspect API responses, and diagnose issues across systems.

Experience:3+ years

Skills:CommunicationAccountabilityStakeholder managementRelationship buildingProblem-solving

Tech Stack:APIsRESTGraphQLJSONSQLLogsAuthenticationData mapping

Company Brief

AllVoices

Provides an anonymous employee reporting and insights platform to surface workplace harassment, discrimination, and compliance issues. Enables organizations to collect confidential reports, analyze trends, and take action to improve workplace culture and safety.

Industry: HR Tech

Website

Loading job details...

Preparing the role view and application actions.

AllVoices

2 months ago

Technical Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as the technical point of contact for customer accounts, handling data queries and API/integration troubleshooting.
•Guide customers through API implementations, including authentication, data mapping, and error handling.
•Work with customer data structures to ensure clean ingestion and reporting accuracy.
•Diagnose complex issues across systems, logs, and data flows, and partner with customer IT teams on security and integration best practices.
•Own the full lifecycle of an enterprise book of business, driving renewals, expansions, upsells, risk mitigation, and proactive adoption using customer health signals.

Key Requirements

•3+ years in technical client support, technical account management, or technical-background customer support.
•Ability to build trusted relationships with stakeholders across varying levels.
•Hands-on experience with APIs (REST, GraphQL), JSON payloads, and debugging integrations.
•Working knowledge of SQL for querying and validating customer data.
•Ability to read logs, inspect API responses, and diagnose issues across systems.

Experience:3+ years

Skills:CommunicationAccountabilityStakeholder managementRelationship buildingProblem-solving

Tech Stack:APIsRESTGraphQLJSONSQLLogsAuthenticationData mapping

Company Brief

AllVoices

Industry: HR Tech

Website