Technical Customer Success Manager

AllVoices
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Accountability","Stakeholder management","Relationship building","Problem-solving"]

Serve as the technical point of contact for an enterprise customer book, owning outcomes across renewals, expansions, upsells, risk mitigation, and ongoing value delivery. Guide API and integration implementations (authentication, data mapping, error handling), diagnose issues across systems using logs and data flows, and support JSON-based configuration and accurate reporting. Partner with Product & Engineering to turn customer feedback into actionable insights and drive adoption using proactive health signals.

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FursaFursa
AllVoices
AllVoices
4 months ago

Technical Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Serve as the technical point of contact for an enterprise customer book, owning outcomes across renewals, expansions, upsells, risk mitigation, and ongoing value delivery. Guide API and integration implementations (authentication, data mapping, error handling), diagnose issues across systems using logs and data flows, and support JSON-based configuration and accurate reporting. Partner with Product & Engineering to turn customer feedback into actionable insights and drive adoption using proactive health signals.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the technical point of contact for customer accounts, handling data queries and API/integration troubleshooting.
  • •Guide customers through API implementations, including authentication, data mapping, and error handling.
  • •Work with customer data structures to ensure clean ingestion and reporting accuracy.
  • •Diagnose complex issues across systems, logs, and data flows, and partner with customer IT teams on security and integration best practices.
  • •Own the full lifecycle of an enterprise book of business, driving renewals, expansions, upsells, risk mitigation, and proactive adoption using customer health signals.

Key Requirements

  • •3+ years in technical client support, technical account management, or technical-background customer support.
  • •Ability to build trusted relationships with stakeholders across varying levels.
  • •Hands-on experience with APIs (REST, GraphQL), JSON payloads, and debugging integrations.
  • •Working knowledge of SQL for querying and validating customer data.
  • •Ability to read logs, inspect API responses, and diagnose issues across systems.
Experience:3+ years
Skills:CommunicationAccountabilityStakeholder managementRelationship buildingProblem-solving
Tech Stack:APIsRESTGraphQLJSONSQLLogsAuthenticationData mapping

Company Brief

AllVoices
Provides an anonymous employee reporting and insights platform to surface workplace harassment, discrimination, and compliance issues. Enables organizations to collect confidential reports, analyze trends, and take action to improve workplace culture and safety.
Industry: HR Tech
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