Spécialiste technique automobile, Résolution de réclamations-Bilingue

Investigate and resolve customers’ arbitration claims using a strong automotive diagnostic skill set. Review inspection data and vehicle condition evidence to confirm accuracy, identify discrepancies, and provide technically grounded, fair case resolutions. Maintain clear proactive communication with buyers and sellers, translate complex technical issues into plain language, educate internal teams and clients on expectations, and track trends to improve policies and overall customer experience.