Phone Support Agent, French Market

Bitpanda
Paris
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer focus","Collaboration","Process improvement","Adaptability"]

Provide high-quality, phone-based customer care for the French market, handling inquiries with professionalism and care. Support customers primarily via phone, with occasional assistance through ticketing and live chat. Collaborate daily with your manager to meet team targets, analyze user feedback for product and feature requests, and continuously improve support processes. Build relationships with other departments to improve customer satisfaction and Net Promoter Score (NPS).

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FursaFursa
Bitpanda
Bitpanda
19 hours ago

Phone Support Agent, French Market

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Provide high-quality, phone-based customer care for the French market, handling inquiries with professionalism and care. Support customers primarily via phone, with occasional assistance through ticketing and live chat. Collaborate daily with your manager to meet team targets, analyze user feedback for product and feature requests, and continuously improve support processes. Build relationships with other departments to improve customer satisfaction and Net Promoter Score (NPS).
Location: Paris
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver world-class customer care primarily through phone support, with occasional ticketing system and live chat support.
  • •Collaborate with your manager and align on daily planning to achieve company and team targets using performance metrics.
  • •Analyze user feedback to identify critical product and feature requests and share actionable insights with internal teams.
  • •Continuously identify opportunities to improve Bitpanda’s support processes and enhance customer care excellence.
  • •Build strong relationships with other departments to increase customer satisfaction and Net Promoter Scores (NPS).

Pay and Benefits

Equity and Bonus:Equity
Perks:EquityHealth InsuranceLearning BudgetPaid LeaveParental Leave

Key Requirements

  • •Proven experience in customer care or sales supporting clients via phone or video calls.
  • •French (C2 or equivalent) and English (B2 or higher) for excellent verbal and written communication.
  • •Willingness to work shift patterns, including evenings and weekends, as needed.
  • •Experience with customer care systems such as Zendesk is desirable (optional).
  • •Interest in crypto, investing, and global financial markets/fintech is advantageous but optional.
Experience:FintechCustomer serviceCryptoInvesting
Skills:CommunicationCustomer focusCollaborationProcess improvementAdaptability
Languages:FrenchEnglish
Tech Stack:Zendesk

Company Brief

Bitpanda
Bitpanda is a Vienna-based fintech platform that enables users to buy, sell and invest in cryptocurrencies, stocks, ETFs and other digital assets via a retail-friendly app and brokerage services.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: Vienna, Austria
Founded: 2014
WebsiteLinkedIn