Team Lead / Asst Manager - Senior Collections Specialist (Kuala Lumpur, MY)

Zurich Insurance
Kuala Lumpur
Workplace: RemoteFull timeFunction: Administration & Executive AssistanceExperience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Stakeholder management","Problem-solving","Analytical thinking"]

Lead the collections team to manage end-to-end collections and bad debt recovery. Own accurate recovery and timely resolution of unmatched receipts, journals, payments, and DKOs, and perform broker statement reconciliations. Review and approve premium/commission refunds and support annual write-off and unclaimed monies processes. Partner with Finance, Underwriting, Operations, IT, and other stakeholders to strengthen controls, support audits with complete documentation, and drive continuous process improvements, including system enhancements and UAT.

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FursaFursa
Zurich Insurance
Zurich Insurance
1 month ago

Team Lead / Asst Manager - Senior Collections Specialist (Kuala Lumpur, MY)

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead the collections team to manage end-to-end collections and bad debt recovery. Own accurate recovery and timely resolution of unmatched receipts, journals, payments, and DKOs, and perform broker statement reconciliations. Review and approve premium/commission refunds and support annual write-off and unclaimed monies processes. Partner with Finance, Underwriting, Operations, IT, and other stakeholders to strengthen controls, support audits with complete documentation, and drive continuous process improvements, including system enhancements and UAT.
Location: Kuala Lumpur
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead and manage daily collections and bad debts recovery processes.
  • •Handle direct and non-direct accounts and resolve unmatched receipts, journals, payments, and DKOs.
  • •Perform monthly broker statement reconciliations and communicate on unreconciled items.
  • •Review and approve premium and commission refunds and DKOs; manage annual bad debt write-offs and unclaimed monies.
  • •Act as escalation point, support internal/external audits with documentation, and collaborate on system enhancements, UAT, automation, and process improvement projects.

Key Requirements

  • •Bachelor's degree in Accounting, Finance, Business Administration, or Business Management.
  • •Minimum 3–5 years of experience in Collections or Accounts Receivable.
  • •At least 1–2 years of team leadership or supervisory experience.
  • •Experience in General Insurance, Financial Services, or Shared Services is an advantage.
  • •Intermediate or advanced Excel and analytical skills.
Experience:3-5 yearsCollectionsAccounts receivableGeneral insuranceFinancial servicesShared services
Education:Bachelor's in Accounting, Finance, Business Administration, Business Management
Skills:CommunicationStakeholder managementProblem-solvingAnalytical thinking
Tech Stack:Excel

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn