Fortinet

7 months ago

Senior Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Provide expert endpoint-focused technical support for Fortinet customers in Burnaby. Serve as an escalation point for partners and troubleshoot core Fortinet products by collecting and analyzing configuration and system information, recommending corrective actions, and reproducing issues in lab environments. Collaborate with QA and development to isolate problems and identify bugs, manage technical cases through closure, and educate customers on networking and product knowledge using technical documentation and release notes.

Location: Burnaby

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Provide basic troubleshooting on core Fortinet products and support endpoint solutions.
•Collect, analyze, and recommend changes based on FortiClient and FortiGate configuration information.
•Collect and analyze customer system information to recommend corrective actions.
•Reproduce customer environments on lab equipment to isolate and solve problems, and recommend potential new solutions.
•Follow up on technical cases through proper escalation and closure while managing customer communications and expectations.

Pay and Benefits

Salary: CAD 71,600 - 87,500 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionPersonal SpendingLife InsuranceDisability InsuranceCritical IllnessRrspPaid LeaveEmployee Assistance

Key Requirements

•Experience in a technical support or system administration role in a networking/security company (or equivalent education).
•Deep working knowledge of operating systems: Windows, OSX, and Linux.
•Strong understanding of TCP/IP.
•Experience with security products including firewalls, IDS/IPS, VPN, and virus scanning for endpoints and networking.
•Strong communication skills (written and verbal) and strong troubleshooting/problem-solving skills.

Education:Bachelor's in Computer Science, Software Engineering or related field

Skills:TroubleshootingProblem-solvingCommunicationCustomer educationCustomer management

Tech Stack:FortiClientFortiGateWindowsOSXLinuxTCP/IPFirewallsIDS/IPSVPNVirus scanningEndpointsNetworkingLab equipmentTechnical documentationBulletinsRelease notes

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

7 months ago

Senior Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Burnaby

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Provide basic troubleshooting on core Fortinet products and support endpoint solutions.
•Collect, analyze, and recommend changes based on FortiClient and FortiGate configuration information.
•Collect and analyze customer system information to recommend corrective actions.
•Reproduce customer environments on lab equipment to isolate and solve problems, and recommend potential new solutions.
•Follow up on technical cases through proper escalation and closure while managing customer communications and expectations.

Pay and Benefits

Salary: CAD 71,600 - 87,500 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionPersonal SpendingLife InsuranceDisability InsuranceCritical IllnessRrspPaid LeaveEmployee Assistance

Key Requirements

•Experience in a technical support or system administration role in a networking/security company (or equivalent education).
•Deep working knowledge of operating systems: Windows, OSX, and Linux.
•Strong understanding of TCP/IP.
•Experience with security products including firewalls, IDS/IPS, VPN, and virus scanning for endpoints and networking.
•Strong communication skills (written and verbal) and strong troubleshooting/problem-solving skills.

Education:Bachelor's in Computer Science, Software Engineering or related field

Skills:TroubleshootingProblem-solvingCommunicationCustomer educationCustomer management

Tech Stack:FortiClientFortiGateWindowsOSXLinuxTCP/IPFirewallsIDS/IPSVPNVirus scanningEndpointsNetworkingLab equipmentTechnical documentationBulletinsRelease notes

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn