Customer Acquisition Specialist, Fixed Term Contract

Monzo Bank
London
Workplace: OnsiteContractGBP 43,000 - 58,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Organization","Attention to detail","Judgement","Integrity"]

Own the Spanish-speaking customer acquisition journey for Monzo Business, guiding prospective small-business customers through onboarding via phone and email. Explain products and next steps clearly, run assisted-conversion initiatives like waitlists and application recovery, and turn customer feedback into actionable insights for Product, Growth, Operations, Risk, and Compliance. Maintain accurate CRM records and escalate to specialists when needed, prioritizing customers’ outcomes from day one.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Monzo Bank
Monzo Bank
2 days ago

Customer Acquisition Specialist, Fixed Term Contract

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own the Spanish-speaking customer acquisition journey for Monzo Business, guiding prospective small-business customers through onboarding via phone and email. Explain products and next steps clearly, run assisted-conversion initiatives like waitlists and application recovery, and turn customer feedback into actionable insights for Product, Growth, Operations, Risk, and Compliance. Maintain accurate CRM records and escalate to specialists when needed, prioritizing customers’ outcomes from day one.
Location: London
Workplace: Onsite
Employment Type: Contract · 6 months
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Support Spanish-speaking prospective customers throughout onboarding via phone and email.
  • •Explain products and the application process clearly, ensuring customers understand next steps.
  • •Work on assisted-conversion initiatives like waitlists, application recovery, and product education to improve outcomes.
  • •Capture customer feedback, recurring questions, and journey friction, turning conversations into insights for Product, Growth, and Operations.
  • •Maintain accurate customer records, consent, and activity in the CRM and escalate appropriately when specialist support is required.

Pay and Benefits

Salary: GBP 43,000 - 58,000 annually
Perks:Incentive AwardsLearning BudgetRemote Work

Key Requirements

  • •Fluent in Spanish and English with excellent written and verbal communication skills.
  • •Experience supporting or selling to small businesses, ideally in financial services, SaaS, or a consultative environment.
  • •Ability to build trust by asking thoughtful questions and explaining complex topics simply and empathetically.
  • •Highly organised with strong attention to detail while managing multiple customer conversations.
  • •Strong judgement and integrity—know when to solve independently versus escalating to the right team.
Experience:Financial servicesSaaS
Skills:CommunicationEmpathyOrganizationAttention to detailJudgementIntegrity
Languages:SpanishEnglish
Tech Stack:SalesforceCRM

Company Brief

Monzo Bank
Monzo is a UK-based digital bank offering mobile-first current accounts, savings, business banking, and financial tools focused on transparency, low fees, and real-time money management for consumers and small businesses.
Industry: Neobanking
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: London, United Kingdom
Founded: 2015
WebsiteLinkedIn