Operations New Hire Transformation Lead, Director

GEICO
Tucson
Workplace: HybridFull timeUSD 113,775 - 212,175 annuallyFunction: Executive & General ManagementEducation: bachelorsSkills: ["Leadership","Communication","Collaboration","Storytelling","Project management"]

Seasoned learning leader responsible for transforming and modernizing new-hire onboarding across Operations call centers (Sales Service and Commercial). Leads a team of instructional designers, partners with senior Operations leadership to align learning solutions with business priorities, and drives data-driven, scalable learning programs leveraging modern LMS tools, UX design, and AI-enabled learning approaches to improve time-to-competency and customer experience.

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GEICO
GEICO
2 months ago

Operations New Hire Transformation Lead, Director

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Source: Company careers pageValidated by: Fursa AI
Status: Live

Job Summary

Seasoned learning leader responsible for transforming and modernizing new-hire onboarding across Operations call centers (Sales Service and Commercial). Leads a team of instructional designers, partners with senior Operations leadership to align learning solutions with business priorities, and drives data-driven, scalable learning programs leveraging modern LMS tools, UX design, and AI-enabled learning approaches to improve time-to-competency and customer experience.
Location: Tucson
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Lead, coach, and develop a team of instructional design professionals with clear performance expectations and development plans.
  • •Collaborate with Operations leaders across Sales, Service, and Commercial to translate business strategies into targeted learning solutions and drive adoption of transformed models.
  • •Redesign and modernize new hire learning programs using e-learning, blended learning, simulations, microlearning, and gamification while leveraging AI-driven tools.
  • •Drive operational efficiency through data-driven decision making and scalable learning solutions across multiple locations.
  • •Manage cultural change and stakeholder buy-in to sustain continuous learning improvements and measurable business outcomes.

Pay and Benefits

Salary: USD 113,775 - 212,175 annually

Key Requirements

  • •Bachelor's degree in instructional/graphic design, instructional technology, digital media design, user experience/UI, learning and development or related fields.
Experience:Learning and developmentInstructional designChange management
Education:Bachelor's
Skills:LeadershipCommunicationCollaborationStorytellingProject management
Tech Stack:Articulate StorylineHTML5JavaScriptAdobe Creative SuiteVideo/Audio productionGamification Platforms

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

GEICO
GEICO is a major US auto insurer offering personal auto policies, roadside assistance, and insurance products through direct-to-consumer channels and agents. Known for competitive rates and national advertising, it operates as a subsidiary of Berkshire Hathaway.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Chevy Chase, United States
Founded: 1936
WebsiteLinkedIn