Retention and Lifecycle Marketing Manager (Remote)

Own lifecycle marketing programs that drive customer retention and bookings across the ezCater marketplace. Develop and optimize multi-channel campaigns (email, SMS, push, and onsite messaging) for onboarding, activation milestones, and seasonal promotions. Use customer signals and reporting dashboards to improve activation and churn metrics, conversion rates, and engagement. Partner with growth acquisition to align retention with paid media and deploy segmentation to personalize communications.