Thales

4 weeks ago

L1 Support Engineer 1

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Join Thales as an L1 Operations and Support Engineer to provide Tier I technical support for hosted and managed services, with 24/7 incident monitoring and response. You will handle customer requests, escalate issues to Tier II, participate in production handovers, and work with AWS/GCP, Linux, and networking to ensure service reliability.

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Establish and maintain contact with customers for request and incident management.
•Deliver Tier I technical support for customers on hosted and managed services and escalate critical issues to Tier II support.
•Provide service monitoring and associated predefined actions on hosted and managed service and escalate to Tier II as needed.
•Support recurring service operations on hosted and managed services.
•Participate in the handover from set-up to production by reviewing service documentation and monitoring testing and internal tools.

Key Requirements

•Bachelor of Engineering (Ingeniero Técnico) or a Bachelor of Science (Licenciado).
•2+ years of experience in operation or support.
•Working on shift to offer a 24/7 service.
•Good to have experience in managing Splunk App development, scripting and log management solution design.
•Knowledge of ITIL and Service Delivery best practices. ITIL certification would be appreciated.

Experience:2+ yearsIT operationsIT support24/7 serviceIncident management

Education:Bachelor's

Skills:CommunicationTroubleshootingCustomer serviceTeamwork

Languages:English

Tech Stack:AWSGCPDockerKubernetesDatadogSplunkPagerdutyLinuxTcpdumpWiresharkBashPythonJava

Company Brief

Thales

Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2000

Website LinkedIn

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Thales

4 weeks ago

L1 Support Engineer 1

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Establish and maintain contact with customers for request and incident management.
•Deliver Tier I technical support for customers on hosted and managed services and escalate critical issues to Tier II support.
•Provide service monitoring and associated predefined actions on hosted and managed service and escalate to Tier II as needed.
•Support recurring service operations on hosted and managed services.
•Participate in the handover from set-up to production by reviewing service documentation and monitoring testing and internal tools.

Key Requirements

•Bachelor of Engineering (Ingeniero Técnico) or a Bachelor of Science (Licenciado).
•2+ years of experience in operation or support.
•Working on shift to offer a 24/7 service.
•Good to have experience in managing Splunk App development, scripting and log management solution design.
•Knowledge of ITIL and Service Delivery best practices. ITIL certification would be appreciated.

Experience:2+ yearsIT operationsIT support24/7 serviceIncident management

Education:Bachelor's

Skills:CommunicationTroubleshootingCustomer serviceTeamwork

Languages:English

Tech Stack:AWSGCPDockerKubernetesDatadogSplunkPagerdutyLinuxTcpdumpWiresharkBashPythonJava

Company Brief

Thales

Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2000

Website LinkedIn