IT Field Service Technician Level 2

Provide advanced on-site and remote IT support to end users across Ingersoll Rand sites in Italy, ensuring service continuity at the Parma location. Triage and manage incidents and requests in ServiceNow, troubleshoot hardware, software, and network issues, and support global infrastructure teams with local hands-on activities. Manage end-user devices through deployment and refresh cycles, and help deliver local/regional/global IT projects while maintaining compliance with IT standards and security requirements.