Director, Business Operations - Customer Success

Zscaler
United States
Workplace: RemoteFull timeUSD 175,000 - 250,000 annuallyFunction: Business OperationsExperience: 8+ yearsSkills: ["Leadership","Problem-solving","Building structure","Growth mindset","Collaboration"]

Lead a newly created Business Operations function for the global Customer Success organization, supporting Customer Support, Technical Success, and Professional Services. Establish the operating model and operating cadence (MBRs, QBRs, AOP, and executive reviews) while driving operational rigor across resource management, capacity planning, P&L management, intake, prioritization, and KPI/dashboards for business health and performance insights.

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FursaFursa
Zscaler
Zscaler
6 hours ago

Director, Business Operations - Customer Success

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead a newly created Business Operations function for the global Customer Success organization, supporting Customer Support, Technical Success, and Professional Services. Establish the operating model and operating cadence (MBRs, QBRs, AOP, and executive reviews) while driving operational rigor across resource management, capacity planning, P&L management, intake, prioritization, and KPI/dashboards for business health and performance insights.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Director level

Key Responsibilities

  • •Establish and lead the Business Operations function for Customer Success, defining roles, responsibilities, and operating mechanisms for Support, Technical Success, and Professional Services.
  • •Own and evolve business cadence, including Monthly Business Reviews, Quarterly Business Reviews (QBRs), Annual Operating Planning (AOP), and executive performance reviews.
  • •Partner with Finance and Customer Success leadership to streamline resource management, capacity planning, investment prioritization, and P&L management.
  • •Drive headcount planning, budget visibility, and investment tracking to enable data-driven business decisions.
  • •Build and operationalize KPIs, dashboards, and performance insights for business health, team performance, and operational efficiency.

Pay and Benefits

Salary: USD 175,000 - 250,000 annually
Perks:Health InsurancePaid LeaveParental LeaveRetirementLearning Budget

Key Requirements

  • •8+ years of experience in Business Operations within post-sales functions such as Professional Services, Customer Success, or Customer Support.
  • •Experience leading teams and developing high-performing individuals in operational or business management environments.
  • •Experience building a new function, operating model, or business process in a growing or evolving organization.
  • •Strong experience with planning, resource management, P&L management, KPI development, executive reviews, and operating cadences.
  • •Strong understanding of the customer journey and operational needs of post-sales organizations in a high-growth B2B SaaS or technology environment.
Experience:8+ yearsB2B SaaSTechnologyPost-salesCustomer successProfessional services
Skills:LeadershipProblem-solvingBuilding structureGrowth mindsetCollaboration
Tech Stack:AI toolsAutomationAdvanced analytics

Company Brief

Zscaler
Provides cloud-native security platform delivering secure access, threat protection, and zero trust services to organizations, enabling secure internet and private application access without traditional network appliances.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2007
WebsiteLinkedIn