Senior Customer Success Engineer - API

Duffel
London
Workplace: HybridFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Problem-solving","Independent work","Analytical thinking","Cross-functional collaboration"]

Provide expert technical support to Duffel’s most strategic customers, helping them answer product questions and resolve API integration issues. Own proactive customer communication, guide implementation as customers build travel experiences with Duffel’s APIs, and maintain deep platform knowledge and onboarding best practices. Partner cross-functionally with Product, Engineering, Finance, and Travel Operations to improve customer experience, define KPIs, and champion customer needs to shape technology strategy and roadmap.

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Duffel
Duffel
5 months ago

Senior Customer Success Engineer - API

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Provide expert technical support to Duffel’s most strategic customers, helping them answer product questions and resolve API integration issues. Own proactive customer communication, guide implementation as customers build travel experiences with Duffel’s APIs, and maintain deep platform knowledge and onboarding best practices. Partner cross-functionally with Product, Engineering, Finance, and Travel Operations to improve customer experience, define KPIs, and champion customer needs to shape technology strategy and roadmap.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as primary technical point of contact for strategic customers, proactively communicating to keep them engaged and maximizing use of Duffel services.
  • •Manage subsets of customer implementations as they build travel experiences using Duffel’s API tools.
  • •Resolve API and product questions via email, Slack, and Zoom.
  • •Support sales with technical review calls for prospective customers.
  • •Maintain deep platform knowledge and establish onboarding best practices, KPIs, and feedback to inform product and technology strategy.

Pay and Benefits

Equity and Bonus:Equity
Perks:Remote WorkTravel AllowanceParental LeaveSabbaticalEquity

Key Requirements

  • •Bachelor’s degree in Data Science, Business Analytics, Statistics, Computer Science, or a related technical field.
  • •5+ years in tech support for enterprise customers using a RESTful API product.
  • •Experience integrating APIs, debugging integration issues, and writing scripts and SQL queries.
  • •Ability to read (and ideally write) code in multiple programming languages.
  • •Track record of quickly answering and solving product-related questions for customers.
Experience:Enterprise customersAPIsRESTTravel technology
Education:Bachelor's in Data Science, Business Analytics, Statistics, Computer Science, or a related technical field
Skills:CommunicationProblem-solvingIndependent workAnalytical thinkingCross-functional collaboration
Tech Stack:RESTful APIAPIsSQLSlackZoomEmail

Company Brief

Duffel
Provides a developer-first platform and API for booking flights and travel inventory, enabling businesses to search, book, and manage airline content through a single integration.
Industry: API Platforms
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: London, United Kingdom
Founded: 2016
Website