DoorDash US

1 month ago

Customer Success Manager, SMB

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Merchant Success Manager responsible for a focused book of ~75 SMB restaurant partners, driving retention, product adoption, and revenue growth through high-volume outbound outreach, data-driven conversations, and quarterly business reviews while coordinating with internal teams and traveling as needed.

Location: Boston

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Make high-volume outbound dials to existing merchants in your book of business (approximately 75 SMB restaurants).
•Establish goals and KPIs for restaurant partners and regularly review performance against targets.
•Advise business owners on pricing, promotions, and product adoption (e.g., DashPass, Ads, promos) to achieve revenue and margin goals, explaining trade-offs.
•Communicate with merchants by phone and email to monitor performance, surface risks, and support progress toward goals.
•Deliver and present quarterly business reviews (QBRs) to review partnership performance and plan for growth opportunities.

Pay and Benefits

Perks:401kMedicalDentalVisionParental LeaveTime OffDisabilityLife InsuranceCommuter BenefitsWellness Stipend

Key Requirements

•2+ years of experience in client-facing sales roles, increasing customer satisfaction, retention, and product adoption.
•2+ years of experience in outbound sales with targets and metrics (dials, talk time, meetings).
•2+ years of experience in business operations or a related setting.
•Experience using Salesforce or similar CRM tools.
•Proficiency with Google Sheets or Microsoft Excel (intermediate to proficient).

Experience:SaaSMarketplaceHospitality

Skills:CommunicationRelationship-buildingProblem-solvingNegotiationTeamwork

Languages:English

Tech Stack:SalesforceGoogle SheetsExcel

Company Brief

DoorDash US

On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2013

Website LinkedIn

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DoorDash US

1 month ago

Customer Success Manager, SMB

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Boston

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Make high-volume outbound dials to existing merchants in your book of business (approximately 75 SMB restaurants).
•Establish goals and KPIs for restaurant partners and regularly review performance against targets.
•Advise business owners on pricing, promotions, and product adoption (e.g., DashPass, Ads, promos) to achieve revenue and margin goals, explaining trade-offs.
•Communicate with merchants by phone and email to monitor performance, surface risks, and support progress toward goals.
•Deliver and present quarterly business reviews (QBRs) to review partnership performance and plan for growth opportunities.

Pay and Benefits

Perks:401kMedicalDentalVisionParental LeaveTime OffDisabilityLife InsuranceCommuter BenefitsWellness Stipend

Key Requirements

•2+ years of experience in client-facing sales roles, increasing customer satisfaction, retention, and product adoption.
•2+ years of experience in outbound sales with targets and metrics (dials, talk time, meetings).
•2+ years of experience in business operations or a related setting.
•Experience using Salesforce or similar CRM tools.
•Proficiency with Google Sheets or Microsoft Excel (intermediate to proficient).

Experience:SaaSMarketplaceHospitality

Skills:CommunicationRelationship-buildingProblem-solvingNegotiationTeamwork

Languages:English

Tech Stack:SalesforceGoogle SheetsExcel

Company Brief

DoorDash US

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2013

Website LinkedIn