AECOM

2 weeks ago

Quality Assurance Sr. Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Execute quality assurance activities for GBS Operations, performing audits and quality checks against service-level agreements, policies, and procedures. Analyze QA data, prepare audit reports, and escalate issues with recommended resolutions. Maintain accurate QA records, support the QA calibration process, and help update QA documentation and manuals. Collaborate with teams to resolve quality issues and contribute to process improvement initiatives that enhance customer experience and productivity.

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: QA, Test & Release Engineering

Seniority: Mid level

Key Responsibilities

•Perform quality checks and audits on GBS processes and services in compliance with quality standards, SLAs, and procedures.
•Analyze QA data, report findings to the QA Process Lead, and prepare audit reports highlighting non-compliance or improvement areas.
•Escalate issues and recommend resolutions to the Team Lead for timely resolution; support junior team members when needed.
•Maintain accurate records of QA activities and results and participate in the QA Calibration process.
•Assist in developing and updating QA documentation and manuals, and contribute to process improvement initiatives.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsurancePaid LeaveEmployee Assistance

Key Requirements

•Bachelor’s degree in any field and/or at least 2 years of relevant work experience in QA.
•Knowledge of QA processes and standards.
•Intermediate proficiency in MS Office (Word, PowerPoint, Outlook, Excel, Visio) and Adobe Acrobat Pro DC.
•Experience working in an outsourcing, shared services, or similar model within a similar function.
•Experience with HR systems such as Workday and ServiceNow; Power BI and QA platforms/tools are preferred.

Experience:OutsourcingShared services

Education:Bachelor's

Skills:CommunicationCollaborationAttention to detailCustomer serviceProblem solving

Languages:English

Tech Stack:MS OfficeWordPowerPointOutlookExcelVisioAdobe Acrobat Pro DCWorkdayServiceNowPower BI

Company Brief

AECOM

AECOM is a global infrastructure firm providing design, consulting, construction, and management services across transportation, buildings, water, environment, and energy sectors, delivering large-scale projects for public- and private-sector clients worldwide.

Industry: Civil Engineering

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Los Angeles, United States

Founded: 1990

Glassdoor: 3.6

Website LinkedIn Glassdoor

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AECOM

2 weeks ago

Quality Assurance Sr. Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: QA, Test & Release Engineering

Seniority: Mid level

Key Responsibilities

•Perform quality checks and audits on GBS processes and services in compliance with quality standards, SLAs, and procedures.
•Analyze QA data, report findings to the QA Process Lead, and prepare audit reports highlighting non-compliance or improvement areas.
•Escalate issues and recommend resolutions to the Team Lead for timely resolution; support junior team members when needed.
•Maintain accurate records of QA activities and results and participate in the QA Calibration process.
•Assist in developing and updating QA documentation and manuals, and contribute to process improvement initiatives.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsurancePaid LeaveEmployee Assistance

Key Requirements

•Bachelor’s degree in any field and/or at least 2 years of relevant work experience in QA.
•Knowledge of QA processes and standards.
•Intermediate proficiency in MS Office (Word, PowerPoint, Outlook, Excel, Visio) and Adobe Acrobat Pro DC.
•Experience working in an outsourcing, shared services, or similar model within a similar function.
•Experience with HR systems such as Workday and ServiceNow; Power BI and QA platforms/tools are preferred.

Experience:OutsourcingShared services

Education:Bachelor's

Skills:CommunicationCollaborationAttention to detailCustomer serviceProblem solving

Languages:English

Tech Stack:MS OfficeWordPowerPointOutlookExcelVisioAdobe Acrobat Pro DCWorkdayServiceNowPower BI

Company Brief

AECOM

Industry: Civil Engineering

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Los Angeles, United States

Founded: 1990

Glassdoor: 3.6

Website LinkedIn Glassdoor