Openlane

16 hours ago

Automotive Technical Specialist, Claim Resolutions

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Serve as a neutral automotive technical expert on the Claim Resolutions/Arbitration team, investigating and resolving customer disputes using vehicle inspection reports, photos, and technical knowledge. Verify vehicle condition data, identify discrepancies, and translate complex mechanical/cosmetic issues into clear explanations for buyers and sellers. Maintain accurate records in CRM systems, collaborate with inspection and quality control teams, and stay current on arbitration policies across Canadian provinces.

Location: Brampton

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Mid level

Key Responsibilities

•Verify vehicle condition data from inspection reports, confirming accuracy and identifying discrepancies.
•Investigate and resolve customer arbitration claims as a neutral technical expert.
•Maintain proactive communication with customers and explain the technical basis for resolutions.
•Translate customer descriptions into technical assessments covering mechanical, cosmetic, and title-related concerns.
•Mediate disputes and negotiate repairs or pricing, collaborating with inspection and quality control teams to support policy and goodwill outcomes.

Pay and Benefits

Perks:Health InsuranceDentalVision401kRrspPaid Leave

Key Requirements

•Minimum 2 years of hands-on automotive experience (e.g., Service Technician, Service Advisor, Damage Estimator, or Body Shop).
•Strong customer service orientation with excellent written and verbal communication to de-escalate conflict and manage expectations.
•Ability to resolve disputes through superior conflict resolution and negotiation skills.
•Basic computer literacy and strong follow-up skills with teamwork.
•Proficiency using CRM software to manage customer interactions and maintain accurate records.

Experience:2+ years

Skills:CommunicationConflict resolutionNegotiationCustomer serviceTeamwork

Languages:EnglishFrench

Tech Stack:CRMGoogle SuiteSlack

Company Brief

Openlane

Operates an online wholesale vehicle auction and digital remarketing platform serving dealerships, fleet owners, and financial institutions to buy and sell used vehicles via live and online auction services.

Industry: Online Marketplaces

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Atlanta, United States

Founded: 1999

Website LinkedIn

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Openlane

16 hours ago

Automotive Technical Specialist, Claim Resolutions

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: Brampton

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Mid level

Key Responsibilities

•Verify vehicle condition data from inspection reports, confirming accuracy and identifying discrepancies.
•Investigate and resolve customer arbitration claims as a neutral technical expert.
•Maintain proactive communication with customers and explain the technical basis for resolutions.
•Translate customer descriptions into technical assessments covering mechanical, cosmetic, and title-related concerns.
•Mediate disputes and negotiate repairs or pricing, collaborating with inspection and quality control teams to support policy and goodwill outcomes.

Pay and Benefits

Perks:Health InsuranceDentalVision401kRrspPaid Leave

Key Requirements

•Minimum 2 years of hands-on automotive experience (e.g., Service Technician, Service Advisor, Damage Estimator, or Body Shop).
•Strong customer service orientation with excellent written and verbal communication to de-escalate conflict and manage expectations.
•Ability to resolve disputes through superior conflict resolution and negotiation skills.
•Basic computer literacy and strong follow-up skills with teamwork.
•Proficiency using CRM software to manage customer interactions and maintain accurate records.

Experience:2+ years

Skills:CommunicationConflict resolutionNegotiationCustomer serviceTeamwork

Languages:EnglishFrench

Tech Stack:CRMGoogle SuiteSlack

Company Brief

Openlane

Industry: Online Marketplaces

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Atlanta, United States

Founded: 1999

Website LinkedIn