Customer Success Manager (Telecom/SaaS)

Appdirect
El Salvador
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Customer-focused","Consultative selling","Responsive service","Data-driven prioritization","Clear communication","Organization","Judgment","Issue resolution","Relationship building"]

Manage a portfolio of mobile customer accounts to protect revenue and grow mobility bookings. Own mobile conversion and upgrade opportunities from outreach through execution, coordinating internal teams to deliver commitments. Use mobile technology expertise and customer analytics to recommend solutions, build business cases, and prioritize opportunities. Maintain a disciplined pipeline and document account activity, recommending process improvements to enhance customer experience and operational efficiency.

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FursaFursa
Appdirect
Appdirect
17 hours ago

Customer Success Manager (Telecom/SaaS)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Manage a portfolio of mobile customer accounts to protect revenue and grow mobility bookings. Own mobile conversion and upgrade opportunities from outreach through execution, coordinating internal teams to deliver commitments. Use mobile technology expertise and customer analytics to recommend solutions, build business cases, and prioritize opportunities. Maintain a disciplined pipeline and document account activity, recommending process improvements to enhance customer experience and operational efficiency.
Location: El Salvador
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage a portfolio of mobile customer accounts to protect revenue and grow mobility product bookings.
  • •Own mobile conversion and upgrade opportunities from outreach and pricing requests through execution with internal teams.
  • •Apply mobile technology expertise and customer analytics to recommend solutions, develop business cases, and prioritize opportunities.
  • •Maintain a disciplined pipeline for assigned opportunities to support conversion, upgrades, retention, and booking growth.
  • •Document account activity, identify process improvements, and recommend changes to improve customer experience and operational efficiency.

Key Requirements

  • •2+ years of client relations or account management experience.
  • •2+ years of experience with mobile, cellular, IoT, or related technology solutions.
  • •Experience managing sales opportunities, customer conversions, upgrades, or renewals in a B2B environment.
  • •Ability to interpret account data and use it to prioritize opportunities and customer actions.
  • •Strong organization, judgment, and clear written and verbal communication to advise customers and coordinate stakeholders.
Experience:2+ yearsTelecomMobileCellularIoTSaaSB2B
Skills:Customer-focusedConsultative sellingResponsive serviceData-driven prioritizationClear communicationOrganizationJudgmentIssue resolutionRelationship building

Company Brief

Appdirect
Provides a cloud commerce platform enabling businesses and service providers to sell, distribute, and manage subscriptions, digital services, and third-party applications through marketplaces and billing/commerce tools.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn