General Manager, Airport Customer Experience (Pittsburgh, PA, US)

American Airlines Group
Pittsburgh
Full timeFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["Leadership","Organizational skills","Time management","Conflict resolution","Business judgment"]

Lead day-to-day airport operations within the Customer Experience Division to ensure safe, reliable, and efficient passenger service. Optimize station performance by managing resources, tracking operational results, coordinating with airport authorities and government agencies, and meeting flight operations performance goals. Oversee budget administration, maintain safety and security standards, lead and develop employees, and partner with vendors and contractors while driving process improvements and compliance.

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American Airlines Group
American Airlines Group
1 day ago

General Manager, Airport Customer Experience (Pittsburgh, PA, US)

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Last checked: 10 hours agoStatus: Live

Job Summary

Lead day-to-day airport operations within the Customer Experience Division to ensure safe, reliable, and efficient passenger service. Optimize station performance by managing resources, tracking operational results, coordinating with airport authorities and government agencies, and meeting flight operations performance goals. Oversee budget administration, maintain safety and security standards, lead and develop employees, and partner with vendors and contractors while driving process improvements and compliance.
Location: Pittsburgh
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Direct, manage, and oversee daily airport operation activities to ensure safe, reliable, and efficient passenger service.
  • •Assess and execute resources to optimize station performance and monitor/report performance metrics.
  • •Coordinate with local airport authorities and government agencies to represent priorities, objectives, and concerns.
  • •Manage scheduled, off-scheduled, and charter flight operations while meeting performance goals.
  • •Lead employee management and development, including hiring, performance reviews, corrective action, salary administration, training, and career development.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet InsuranceEmployee AssistanceVirtual DoctorFlexible Spending

Key Requirements

  • •Bachelor’s or Master’s degree in a related field (or equivalent training/experience).
  • •7+ years of airline operations experience or relevant experience.
  • •4 years of supervisory or management experience.
  • •Ability to manage an operating budget.
  • •Demonstrated understanding of safety, compliance, and regulatory standards for flight operations.
Experience:7+ yearsAirline operationsAirport operations
Education:
Skills:LeadershipOrganizational skillsTime managementConflict resolutionBusiness judgment
Licenses:US drivers license
Tech Stack:Microsoft OfficeWordExcelAccessPowerPoint

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn