Customer Success Manager

Smartly
New York
Workplace: HybridFull timeUSD 75,000 - 100,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Empathetic","Positive attitude","Results-driven","Collaboration","Communication"]

Own a growing enterprise customer portfolio, serving as the main point of contact to deliver exceptional outcomes across renewals, expansion, and advocacy. Become a specialist in the Smartly.io platform and social advertising, solve customer problems, and provide consultative best practices. Partner closely with customer-facing teams and internal stakeholders to inform sales motions and product roadmaps, while building a world-class Customer Success organization.

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FursaFursa
Smartly
Smartly
2 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Own a growing enterprise customer portfolio, serving as the main point of contact to deliver exceptional outcomes across renewals, expansion, and advocacy. Become a specialist in the Smartly.io platform and social advertising, solve customer problems, and provide consultative best practices. Partner closely with customer-facing teams and internal stakeholders to inform sales motions and product roadmaps, while building a world-class Customer Success organization.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Act as the main point of contact for customers to deliver an exceptional customer experience and ensure they get value from social advertising.
  • •Manage a growing book of business, driving adoption and outcomes that lead to renewals, expansion, and advocacy.
  • •Provide consultative best practices by specializing in the Smartly.io platform and digital advertising.
  • •Build and foster strong customer and partner relationships (including platform partners).
  • •Collaborate across Sales, Marketing, Technical Solutions, Services, Product, and Engineering to inform the sales process and product roadmap.

Pay and Benefits

Salary: USD 75,000 - 100,000 annually
Equity and Bonus:Equity
Perks:Paid LeaveHealth InsuranceLearning Budget401kEquityParental LeaveDentalVisionUnlimited SickVolunteer TimeRetirement SavingsLife InsuranceDisability BenefitsComputer ChoicePaid Holidays

Key Requirements

  • •5+ years of experience in customer success or a similar customer-facing role.
  • •Advanced knowledge of social advertising (e.g., Facebook, Pinterest, Snapchat).
  • •Ability to explain complex concepts clearly and translate data into insights.
  • •Strong spoken and written communication skills.
  • •Willingness to travel for meetings, conferences, and industry events when possible.
Experience:5+ yearsSocial advertisingEnterprise customer successAdvertising technology
Skills:EmpatheticPositive attitudeResults-drivenCollaborationCommunication
Languages:English
Tech Stack:Smartly.ioFacebookTikTokPinterestSnapchat

Company Brief

Smartly
Provides a cloud-based advertising automation platform that helps brands and agencies create, manage, and optimize scalable social and digital ad campaigns across channels with creative and measurement tools.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Helsinki, Finland
Founded: 2013
WebsiteLinkedIn