Professional Field Service Technician

Miele
United Kingdom
Workplace: RemoteFull timeGBP 42,024 - 50,478 annuallyFunction: Field Service, Maintenance & Skilled TradesSkills: ["Diagnostic troubleshooting","Communication","Organizational skills","Independent work","Customer relationship building"]

Service and repair professional laundry and washer-disinfector appliances for commercial and medical customers across the Falkirk area. Perform fault diagnostics, servicing, maintenance, installations, and decommissioning in line with health, safety, and Gas Safe regulations. Drive great customer experiences, maintain accurate van stock and spare parts control, support first-time fix rates, promote relevant products and service contracts, and stay current through technical training and performance KPIs.

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Miele
Miele
6 hours ago

Professional Field Service Technician

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Service and repair professional laundry and washer-disinfector appliances for commercial and medical customers across the Falkirk area. Perform fault diagnostics, servicing, maintenance, installations, and decommissioning in line with health, safety, and Gas Safe regulations. Drive great customer experiences, maintain accurate van stock and spare parts control, support first-time fix rates, promote relevant products and service contracts, and stay current through technical training and performance KPIs.
Location: United Kingdom
Workplace: Remote
Employment Type: Full time · Permanent
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Diagnose faults and carry out servicing, maintenance, and repairs on professional laundry and washer-disinfector appliances to a high technical standard.
  • •Install and decommission professional appliances across commercial and medical environments in line with health, safety, and Gas Safe regulations.
  • •Represent the Miele brand by delivering an exceptional service experience in customer interactions.
  • •Maintain clear communication with customers and internal teams to support efficient service delivery and resolve technical issues.
  • •Maintain accurate van stock and spare parts control, complete daily administration, and support first-time fix rates while promoting care products and planned maintenance solutions.
Travel: Low travel

Pay and Benefits

Salary: GBP 42,024 - 50,478 annually
Perks:Gym MembershipMeal Allowance

Key Requirements

  • •Strong diagnostic and fault-finding skills to repair and maintain professional electrical and gas appliances using relevant test equipment.
  • •Proven experience in a field service or technical customer service environment delivering high customer support standards.
  • •Sound technical knowledge of UK power supplies, wiring components, and appliance systems, with ability to identify and resolve technical issues.
  • •Excellent communication and organisational skills to manage workload independently and build positive customer relationships.
  • •Proactive learning mindset to maintain up-to-date product knowledge and complete technical training programmes.
Experience:Field serviceTechnical customer service
Skills:Diagnostic troubleshootingCommunicationOrganizational skillsIndependent workCustomer relationship building

Company Brief

Miele
Manufacturer of premium domestic and commercial appliances including washers, dryers, dishwashers, ovens, and vacuum cleaners, known for engineering quality, longevity, and innovative household technologies.
Industry: Home Appliances
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Bootstrapped
Headquarters: Gütersloh, Germany
Founded: 1899
WebsiteLinkedIn