Customer Value Management Team Member (ISTANBUL, TR, 34750)

Allianz
Istanbul
Workplace: HybridFull timeFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Systematic approach","Organized working","Reporting","Data analysis"]

Own and optimize customer communications across email, SMS, and other channels by evaluating performance, reporting insights, and helping improve campaign effectiveness. Use CRM and MarTech capabilities to run customer communication processes more efficiently and sustainably. Coordinate referrals across teams, support end-to-end communication requests, and contribute to projects, testing, and live transition for customer communication and marketing processes.

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FursaFursa
Allianz
Allianz
2 hours ago

Customer Value Management Team Member (ISTANBUL, TR, 34750)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Own and optimize customer communications across email, SMS, and other channels by evaluating performance, reporting insights, and helping improve campaign effectiveness. Use CRM and MarTech capabilities to run customer communication processes more efficiently and sustainably. Coordinate referrals across teams, support end-to-end communication requests, and contribute to projects, testing, and live transition for customer communication and marketing processes.
Location: Istanbul
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Evaluate customer communications across email, SMS, and other channels to align with customer experience, brand language, and marketing approach.
  • •Track communication effectiveness and use reporting/analysis to develop and improve customer communication programs.
  • •Use CRM, MarTech, and existing technologies to deliver secure and sustainable customer communication processes.
  • •Review customer communication requests from different teams, make necessary referrals, and manage the process end to end.
  • •Participate in projects and development studies for customer communication and marketing processes, including analysis, user acceptance tests, and live transitions.

Pay and Benefits

Perks:Annual BonusCommuter BenefitsLife InsurancePensionHealth InsuranceMeal Allowance

Key Requirements

  • •Graduated from a relevant undergraduate program at a university.
  • •Experience in CRM, customer communication, campaign management, or marketing technologies.
  • •Strong reporting and data analysis skills for customer communication effectiveness.
  • •Proficiency in MS Office applications.
  • •Knowledgeable about AI/data analytics and tools such as ChatGPT.
Experience:Insurance sector
Education:Bachelor's
Skills:Systematic approachOrganized workingReportingData analysis
Licenses:Class B driver's license
Tech Stack:CRMMarTechMS OfficeChatGPTAIData analyticsData intelligenceEmailSMS

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn