Specialist - Handover (SA)

Red Sea Global
Saudi Arabia
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Dispute resolution","Relationship building","Planning and organizational abilities"]

Manage the end-to-end handover of completed properties to buyers, ensuring quality inspections, defect resolution, and smooth documentation processing. Serve as the main client point of contact, handling queries and complaints while coordinating with legal, finance, maintenance, and sales operations teams. Maintain accurate CRM records, produce handover and snag reports, and support compliance with rules, regulations, and document control standards to deliver an efficient, professional client experience.

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Red Sea Global
Red Sea Global
2 months ago

Specialist - Handover (SA)

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Job Summary

Manage the end-to-end handover of completed properties to buyers, ensuring quality inspections, defect resolution, and smooth documentation processing. Serve as the main client point of contact, handling queries and complaints while coordinating with legal, finance, maintenance, and sales operations teams. Maintain accurate CRM records, produce handover and snag reports, and support compliance with rules, regulations, and document control standards to deliver an efficient, professional client experience.
Location: Saudi Arabia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage the end-to-end property handover process from pre-handover checks to final sign-off.
  • •Act as the main point of contact for clients at handover, addressing queries and resolving complaints promptly and professionally.
  • •Conduct pre-handover inspections (snagging) and ensure units meet quality standards while following up on defects.
  • •Manage and process handover documentation, collect signed approvals, and ensure legal and technical paperwork is complete and filed.
  • •Liaise with internal teams and relevant authorities, ensure snags/issues are resolved, and produce handover progress and snag reports while maintaining accurate CRM records.

Key Requirements

  • •Bachelor’s degree or equivalent from a recognized college/university.
  • •Professional qualification in Civil, Electrical, Mechanical, Customer Care or similar.
  • •At least 3 years’ experience, including at least 2 years in a management or controlling role with background in Customer Care/Operations and administration in a real estate/development company.
  • •Experience delivering customer care to clients in residential projects (pre and post-handover).
  • •Demonstrable ability in dispute resolution, with effective communication and decision-making.
Experience:3+ yearsReal estateProperty developmentResidential projects
Education:Bachelor's in Customer Care; Civil; Electrical; Mechanical (or similar)
Skills:CommunicationProblem-solvingDispute resolutionRelationship buildingPlanning and organizational abilities
Languages:ArabicEnglish
Tech Stack:Microsoft WordMicrosoft ExcelMicrosoft PowerPointAconexCRMDashboardsTrackersData analysisReporting

Company Brief

Red Sea Global
Red Sea Global (RSG) is a Saudi Arabian developer of large-scale regenerative tourism destinations, including The Red Sea and Amaala, focused on luxury sustainable resort development and infrastructure as part of Saudi Vision 2030.
Industry: Real Estate Development
Company Size: Enterprise (1,001+ employees)
Growth: Government & Public Sector
Headquarters: Riyadh, Saudi Arabia
Founded: 2017
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