Metro Service Manager

HopSkipDrive
United States
Workplace: RemoteFull timeUSD 80,000 - 90,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Communication","Problem-solving","Data analysis","Crm","Excel"]

Proactive customer success leader driving end-to-end client operations, aligning implementation, success, and ongoing operations to deliver premium service, optimize ride experiences, and implement improvements through cross-functional collaboration.

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HopSkipDrive
HopSkipDrive
3 months ago

Metro Service Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Proactive customer success leader driving end-to-end client operations, aligning implementation, success, and ongoing operations to deliver premium service, optimize ride experiences, and implement improvements through cross-functional collaboration.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Serve as the primary point of contact for assigned clients, ensuring needs are addressed and solutions delivered with urgency and professionalism.
  • •Lead and manage the implementation of new business from contract signed through launch, ensuring a successful implementation process and maintaining communication with clients throughout the implementation.
  • •Gather and analyze feedback on ride experiences to identify improvement opportunities and implement service enhancements.
  • •Collaborate with cross-functional teams to address systemic issues affecting client satisfaction and advocate for impactful changes.
  • •Conduct virtual and in-person client meetings to strengthen relationships, align on goals, and ensure adoption of best practices.
Travel: Medium travel

Pay and Benefits

Salary: USD 80,000 - 90,000 annually
Equity and Bonus:Equity
Perks:Remote WorkHealth InsuranceDentalVision401kEquityLife InsurancePaid Leave

Key Requirements

  • •5+ years of experience in Customer Success, Account Management, or Implementation roles, preferably in a high-pressure or start-up environment.
  • •Willingness to travel 10-20% to strengthen client relationships and support service strategies.
  • •Proven ability to manage client relationships, resolve issues swiftly, and deliver exceptional customer service.
  • •Strong communication skills, both written and verbal, with the ability to present insights and solutions effectively in meetings and reports.
  • •Expertise in analyzing data, identifying trends, and implementing actionable solutions to improve client outcomes and experience with CRM tools such as Salesforce or Kustomer; advanced Excel skills preferred.
Experience:5+ yearsCustomer successAccount managementImplementation
Skills:CommunicationProblem-solvingData analysisCrmExcel
Languages:English
Tech Stack:SalesforceKustomerExcelGemini

Company Brief

HopSkipDrive
Provides on-demand, vetted-driver transportation services for children and seniors, partnering with school districts, families, and care providers to offer safe, scheduled, and ad hoc rides through a tech-enabled platform.
Industry: Mobility Platforms
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series D
Headquarters: Los Angeles, United States
Founded: 2013
WebsiteLinkedIn