HopSkipDrive

1 month ago

Metro Service Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Proactive customer success leader driving end-to-end client operations, aligning implementation, success, and ongoing operations to deliver premium service, optimize ride experiences, and implement improvements through cross-functional collaboration.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Serve as the primary point of contact for assigned clients, ensuring needs are addressed and solutions delivered with urgency and professionalism.
•Lead and manage the implementation of new business from contract signed through launch, ensuring a successful implementation process and maintaining communication with clients throughout the implementation.
•Gather and analyze feedback on ride experiences to identify improvement opportunities and implement service enhancements.
•Collaborate with cross-functional teams to address systemic issues affecting client satisfaction and advocate for impactful changes.
•Conduct virtual and in-person client meetings to strengthen relationships, align on goals, and ensure adoption of best practices.

Travel: Medium travel

Pay and Benefits

Salary: USD 80,000 - 90,000 annually

Equity and Bonus:Equity

Perks:Remote WorkHealth InsuranceDentalVision401kEquityLife InsurancePaid Leave

Key Requirements

•5+ years of experience in Customer Success, Account Management, or Implementation roles, preferably in a high-pressure or start-up environment.
•Willingness to travel 10-20% to strengthen client relationships and support service strategies.
•Proven ability to manage client relationships, resolve issues swiftly, and deliver exceptional customer service.
•Strong communication skills, both written and verbal, with the ability to present insights and solutions effectively in meetings and reports.
•Expertise in analyzing data, identifying trends, and implementing actionable solutions to improve client outcomes and experience with CRM tools such as Salesforce or Kustomer; advanced Excel skills preferred.

Experience:5+ yearsCustomer successAccount managementImplementation

Skills:CommunicationProblem-solvingData analysisCrmExcel

Languages:English

Tech Stack:SalesforceKustomerExcelGemini

Company Brief

HopSkipDrive

Provides on-demand, vetted-driver transportation services for children and seniors, partnering with school districts, families, and care providers to offer safe, scheduled, and ad hoc rides through a tech-enabled platform.

Industry: Mobility Platforms

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series D

Headquarters: Los Angeles, United States

Founded: 2013

Website LinkedIn

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HopSkipDrive

1 month ago

Metro Service Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Serve as the primary point of contact for assigned clients, ensuring needs are addressed and solutions delivered with urgency and professionalism.
•Lead and manage the implementation of new business from contract signed through launch, ensuring a successful implementation process and maintaining communication with clients throughout the implementation.
•Gather and analyze feedback on ride experiences to identify improvement opportunities and implement service enhancements.
•Collaborate with cross-functional teams to address systemic issues affecting client satisfaction and advocate for impactful changes.
•Conduct virtual and in-person client meetings to strengthen relationships, align on goals, and ensure adoption of best practices.

Travel: Medium travel

Pay and Benefits

Salary: USD 80,000 - 90,000 annually

Equity and Bonus:Equity

Perks:Remote WorkHealth InsuranceDentalVision401kEquityLife InsurancePaid Leave

Key Requirements

•5+ years of experience in Customer Success, Account Management, or Implementation roles, preferably in a high-pressure or start-up environment.
•Willingness to travel 10-20% to strengthen client relationships and support service strategies.
•Proven ability to manage client relationships, resolve issues swiftly, and deliver exceptional customer service.
•Strong communication skills, both written and verbal, with the ability to present insights and solutions effectively in meetings and reports.
•Expertise in analyzing data, identifying trends, and implementing actionable solutions to improve client outcomes and experience with CRM tools such as Salesforce or Kustomer; advanced Excel skills preferred.

Experience:5+ yearsCustomer successAccount managementImplementation

Skills:CommunicationProblem-solvingData analysisCrmExcel

Languages:English

Tech Stack:SalesforceKustomerExcelGemini

Company Brief

HopSkipDrive

Industry: Mobility Platforms

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series D

Headquarters: Los Angeles, United States

Founded: 2013

Website LinkedIn