IT Support Officer (IT)

Serco
Australia
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskSkills: ["Communication","Collaboration","Problem-solving","Customer-focused approach","Prioritization"]

Provide first- and second-level IT support for Serco users, ensuring they stay connected and productive. Support a Microsoft 365 Modern Workplace environment, including SharePoint, OneDrive, Exchange, and end-user computing tooling such as Intune and SCCM. Own incident and service request workflows from logging through resolution, monitor systems for security and capacity, and manage user/group accounts while contributing to documentation and small-to-medium ICT projects.

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FursaFursa
Serco
Serco
2 days ago

IT Support Officer (IT)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide first- and second-level IT support for Serco users, ensuring they stay connected and productive. Support a Microsoft 365 Modern Workplace environment, including SharePoint, OneDrive, Exchange, and end-user computing tooling such as Intune and SCCM. Own incident and service request workflows from logging through resolution, monitor systems for security and capacity, and manage user/group accounts while contributing to documentation and small-to-medium ICT projects.
Location: Australia
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Provide first- and second-level IT support for customer enquiries and incidents.
  • •Manage incidents and service requests from initial logging through to resolution.
  • •Support Microsoft 365 and end-user computing environments, including Intune and SCCM.
  • •Monitor systems for security and capacity, escalating priority issues when required.
  • •Manage user and group accounts, maintain the standard operating environment, and contribute to documentation and ICT projects.

Key Requirements

  • •Provide responsive first- and second-level IT support for customer enquiries and incidents.
  • •Manage incidents and service requests from initial logging through to resolution.
  • •Support Microsoft 365 and end-user computing environments including Intune and SCCM.
  • •Maintain user and group accounts and the standard operating environment.
  • •Knowledge of Microsoft 365 Modern Workplace (Intune, SCCM, OneDrive, SharePoint, Azure) plus application packaging experience in SCCM/Intune (Win32 apps).
Skills:CommunicationCollaborationProblem-solvingCustomer-focused approachPrioritization
Tech Stack:Microsoft 365SharePointOneDriveExchangeMicrosoft 365 Modern WorkplaceIntuneSCCMAzureGroup PolicyWindows scriptingWin32 appsPCsPeripheral technologies

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn