Point of Sale Supervisor - Liberty Promenade Mitchells Plain (Cape Town, WC, ZA)

Adidas
Cape Town
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityExperience: 5+ yearsSkills: ["Communication","Time management","Numeracy","Attention to detail","Problem-solving"]

Oversee in-store POS operations to ensure accurate, efficient customer transactions. Manage till-operator schedules, process cash and credit payments, handle refunds, exchanges, and returns, and keep POS admin compliant with company policies and audit checks. Maintain tidy checkout areas, monitor discrepancies, and drive customer satisfaction through issue resolution, cross-selling, add-on sales, and adiclub/CRM and NPS engagement.

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FursaFursa
Adidas
Adidas
1 day ago

Point of Sale Supervisor - Liberty Promenade Mitchells Plain (Cape Town, WC, ZA)

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Last checked: 10 hours agoStatus: Live

Job Summary

Oversee in-store POS operations to ensure accurate, efficient customer transactions. Manage till-operator schedules, process cash and credit payments, handle refunds, exchanges, and returns, and keep POS admin compliant with company policies and audit checks. Maintain tidy checkout areas, monitor discrepancies, and drive customer satisfaction through issue resolution, cross-selling, add-on sales, and adiclub/CRM and NPS engagement.
Location: Cape Town
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Manage POS transactions accurately, including receiving payments, issuing receipts/change, redeeming vouchers/coupons, and processing refunds and exchanges.
  • •Schedule till operators to match peak hours and prevent long queues.
  • •Monitor and investigate cash overs/unders and track transactions on balance sheets with discrepancy reporting.
  • •Ensure compliance with House of Retail policies, procedures, and POS admin/audit checks; complete daily POS admin tasks.
  • •Drive customer satisfaction and in-store engagement through greeting customers, resolving complaints, cross-selling, add-on sales, and adiclub membership interaction/CRM and NPS.

Key Requirements

  • •5+ years of work experience as a Retail Cashier or in a similar sales role.
  • •Matric certificate.
  • •Familiarity with electronic equipment such as cash registers and POS systems.
  • •Strong numeracy skills and attention to detail for accurate transactions and discrepancy reporting.
  • •Strong communication, customer satisfaction focus, and problem-solving/investigation skills.
Experience:5+ yearsRetail
Skills:CommunicationTime managementNumeracyAttention to detailProblem-solving
Tech Stack:POSCash registerCRMNPSElectronic equipmentElectronic cash registers

Company Brief

Adidas
Global sportswear company designing, manufacturing, and selling athletic footwear, apparel, and accessories. Serves consumers and athletes through branded products, direct-to-consumer retail, and wholesale channels worldwide.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Herzogenaurach, Germany
Founded: 1949
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