Moniepoint Group

4 days ago

Implementation Officer (Imo)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own high-touch onboarding for new retail customers adopting Moniebook POS, guiding them from signup to full operational usage within their first 30–60 days. Design onboarding milestones, configure the POS to fit each retailer’s workflow, and deliver live training to build independent usage. Monitor adoption and intervene with targeted support, troubleshoot onboarding issues, and escalate complex problems. Provide CRM documentation and ensure smooth handoffs to account managers while feeding customer insights back to Product.

Location: Nigeria

Workplace: Hybrid

Employment Type: Others

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Design and execute tailored onboarding plans with clear milestones, timelines, and success metrics.
•Guide customers through initial Moniebook POS setup and configuration.
•Deliver one-on-one and group live training on Moniebook features, best practices, and retail workflows.
•Monitor customer usage and adoption signals, identify at-risk customers, and provide targeted support.
•Maintain onboarding records in CRM/CS platform and execute well-documented handoffs to account managers, escalating complex issues as needed.

Pay and Benefits

Perks:PensionHealth InsuranceAnnual Bonus

Key Requirements

•2–4 years of experience in customer onboarding, customer success, implementation, or account management (preferably SaaS, retail technology, or POS).
•Must have completed NYSC or have a valid exemption/exclusion certificate.
•Demonstrated ability to onboard customers to software platforms and drive product adoption.
•Excellent communication and presentation skills, with the ability to train diverse audiences.
•Strong problem-solving and analytical skills, with a customer-first mindset and comfort working with software tools.

Experience:2-4 yearsSaaSRetail technologyPOS systems

Education:Bachelor's

Skills:CommunicationPresentationProblem-solvingEmpathyOrganizationCustomer-first mindset

Tech Stack:Moniebook POSCRMCS platform

Company Brief

Moniepoint Group

Provides digital payments, merchant services, agent banking, card issuance, and business banking solutions across Nigeria and other African markets, serving SMEs, merchants, and financial institutions with technology-first transaction and banking infrastructure.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Lagos, Nigeria

Founded: 2015

Website LinkedIn

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Moniepoint Group

4 days ago

Implementation Officer (Imo)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Nigeria

Workplace: Hybrid

Employment Type: Others

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Design and execute tailored onboarding plans with clear milestones, timelines, and success metrics.
•Guide customers through initial Moniebook POS setup and configuration.
•Deliver one-on-one and group live training on Moniebook features, best practices, and retail workflows.
•Monitor customer usage and adoption signals, identify at-risk customers, and provide targeted support.
•Maintain onboarding records in CRM/CS platform and execute well-documented handoffs to account managers, escalating complex issues as needed.

Pay and Benefits

Perks:PensionHealth InsuranceAnnual Bonus

Key Requirements

•2–4 years of experience in customer onboarding, customer success, implementation, or account management (preferably SaaS, retail technology, or POS).
•Must have completed NYSC or have a valid exemption/exclusion certificate.
•Demonstrated ability to onboard customers to software platforms and drive product adoption.
•Excellent communication and presentation skills, with the ability to train diverse audiences.
•Strong problem-solving and analytical skills, with a customer-first mindset and comfort working with software tools.

Experience:2-4 yearsSaaSRetail technologyPOS systems

Education:Bachelor's

Skills:CommunicationPresentationProblem-solvingEmpathyOrganizationCustomer-first mindset

Tech Stack:Moniebook POSCRMCS platform

Company Brief

Moniepoint Group

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Lagos, Nigeria

Founded: 2015

Website LinkedIn