Implementation Officer (Imo)

Moniepoint Group
Nigeria
Workplace: HybridOthersFunction: Customer Success & Account ManagementExperience: 2-4 yearsEducation: bachelorsSkills: ["Communication","Presentation","Problem-solving","Empathy","Organization","Customer-first mindset"]

Own high-touch onboarding for new retail customers adopting Moniebook POS, guiding them from signup to full operational usage within their first 30–60 days. Design onboarding milestones, configure the POS to fit each retailer’s workflow, and deliver live training to build independent usage. Monitor adoption and intervene with targeted support, troubleshoot onboarding issues, and escalate complex problems. Provide CRM documentation and ensure smooth handoffs to account managers while feeding customer insights back to Product.

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FursaFursa
Moniepoint Group
Moniepoint Group
1 month ago

Implementation Officer (Imo)

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Last checked: 22 minutes agoStatus: Live

Job Summary

Own high-touch onboarding for new retail customers adopting Moniebook POS, guiding them from signup to full operational usage within their first 30–60 days. Design onboarding milestones, configure the POS to fit each retailer’s workflow, and deliver live training to build independent usage. Monitor adoption and intervene with targeted support, troubleshoot onboarding issues, and escalate complex problems. Provide CRM documentation and ensure smooth handoffs to account managers while feeding customer insights back to Product.
Location: Nigeria
Workplace: Hybrid
Employment Type: Others
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Design and execute tailored onboarding plans with clear milestones, timelines, and success metrics.
  • •Guide customers through initial Moniebook POS setup and configuration.
  • •Deliver one-on-one and group live training on Moniebook features, best practices, and retail workflows.
  • •Monitor customer usage and adoption signals, identify at-risk customers, and provide targeted support.
  • •Maintain onboarding records in CRM/CS platform and execute well-documented handoffs to account managers, escalating complex issues as needed.

Pay and Benefits

Perks:PensionHealth InsuranceAnnual Bonus

Key Requirements

  • •2–4 years of experience in customer onboarding, customer success, implementation, or account management (preferably SaaS, retail technology, or POS).
  • •Must have completed NYSC or have a valid exemption/exclusion certificate.
  • •Demonstrated ability to onboard customers to software platforms and drive product adoption.
  • •Excellent communication and presentation skills, with the ability to train diverse audiences.
  • •Strong problem-solving and analytical skills, with a customer-first mindset and comfort working with software tools.
Experience:2-4 yearsSaaSRetail technologyPOS systems
Education:Bachelor's
Skills:CommunicationPresentationProblem-solvingEmpathyOrganizationCustomer-first mindset
Tech Stack:Moniebook POSCRMCS platform

Company Brief

Moniepoint Group
Provides digital payments, merchant services, agent banking, card issuance, and business banking solutions across Nigeria and other African markets, serving SMEs, merchants, and financial institutions with technology-first transaction and banking infrastructure.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Lagos, Nigeria
Founded: 2015
WebsiteLinkedIn