Analyst, Digital Analytics

American Airlines Group
United States
Workplace: OnsiteFull timeFunction: Data Analytics & Business IntelligenceExperience: 3+ yearsEducation: bachelorsSkills: ["Analytical problem-solving","Data synthesis","Executive communication","Organization","Attention to detail","Stakeholder management","Prioritization"]

Join the Digital Analytics and Reporting Team within Customer Experience Analytics to build and maintain dashboards, recurring reports, and ad hoc analyses. You’ll use tools like Adobe Analytics, Google Analytics, Quantum Metric, and data platforms (Azure/ADX, Databricks) to monitor digital products, analyze trends, and identify issues affecting customer experience. Partner with product, technology, and business teams to translate KPI and OKR reporting requirements into actionable insights, with strong ownership and minimal supervision.

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FursaFursa
American Airlines Group
American Airlines Group
2 days ago

Analyst, Digital Analytics

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Join the Digital Analytics and Reporting Team within Customer Experience Analytics to build and maintain dashboards, recurring reports, and ad hoc analyses. You’ll use tools like Adobe Analytics, Google Analytics, Quantum Metric, and data platforms (Azure/ADX, Databricks) to monitor digital products, analyze trends, and identify issues affecting customer experience. Partner with product, technology, and business teams to translate KPI and OKR reporting requirements into actionable insights, with strong ownership and minimal supervision.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Mid level

Key Responsibilities

  • •Build and maintain dashboards, recurring reports, and ad hoc analyses for business and customer experience initiatives.
  • •Monitor digital products and platforms using dashboards, scorecards, and alerts with tools including Adobe Analytics, Azure/ADX, Databricks, and Quantum Metric.
  • •Analyze data to identify trends, opportunities, and potential issues impacting customer experience and digital performance.
  • •Support measurement and tracking of KPIs and organizational objectives.
  • •Partner with product, technology, and business teams to gather reporting requirements and deliver actionable insights using data from multiple sources.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

  • •Bachelor’s degree in Business Analytics, Industrial Engineering, or similar fields (preferred).
  • •3+ years of work experience in an analytical field such as Business, Engineering, Mathematics, Economics, or related areas.
  • •Experience using digital analytics tools such as Adobe Analytics, Google Analytics, or Quantum Metric.
  • •Ability to synthesize complex data from multiple sources and present findings clearly to an executive audience.
  • •Highly organized and detail-oriented, able to manage multiple projects and translate technical findings to business stakeholders.
Experience:3+ years
Education:Bachelor's in Business Analytics, Industrial Engineering, or similar fields
Skills:Analytical problem-solvingData synthesisExecutive communicationOrganizationAttention to detailStakeholder managementPrioritization
Tech Stack:Adobe AnalyticsGoogle AnalyticsQuantum MetricAzureADXDatabricksPowerBITableau

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn